Role: Income Recovery Officer
Salary: £37,155
Hours: 37 hours per week
Location: Worthing/Hybrid
Contract type: Permanent
An opportunity has arisen for an Income Recovery Officer to join our Customer Service team at Worthing Homes.
Worthing Homes is a forward-looking housing association dedicated to providing affordable, high-quality homes and services to our local communities. We're a small but dynamic organisation, managing 4,000 homes serving over 10,000 residents across our range of properties from social housing to sheltered accommodation to shared ownership properties.
We're at an exciting stage in our journey, embracing new ideas and innovative approaches to deliver excellent services and achieve brilliant outcomes for our customers. Our people are passionate about making a positive difference in local communities, and we're looking for someone who shares that commitment to join us.
About the role
As an Income Recovery Officer, you will play a vital role, working closely with customers to manage and recover arrears while helping them sustain their tenancies. Assigned to a specific geographical area, you will monitor rent accounts, take appropriate action, and ensure a consistent approach to arrears management.
Collaborating with our Housing Management team, you will handle enforcement actions, including initiating proceedings through the County Court, attending hearings, and managing any subsequent outcomes.
You will also offer advice and information to customers on benefits, budgeting, and arrears. Where necessary, you will refer residents to our Financial Inclusion team or external agencies for further support, ensuring a comprehensive approach to their financial well-being.
What we're looking for
Practical experience of income recovery in a registered provider of social housing is essential along with a solid understanding of welfare benefits and housing legislation related to rent recovery and tenant support.
You will be tenacious and resilient, with strong communication and negotiation skills, enabling you to engage effectively with customers facing financial challenges.
Proven customer service experience is a must; we pride ourselves on our customer focus and so we are seeking a like-minded individual who is passionate about delivering excellent customer service and working positively to resolve issues.
You will have a proactive and solution-focused approach, with excellent organisational skills and the ability to manage a busy workload. Collaboration is important in this role, so you should have experience building strong working relationships with colleagues.
Why work for us?
At Worthing Homes we are committed to creating a supportive and inclusive work environment ensuring colleagues feel valued and respected. We promote a collaborative culture in which teamwork is highly valued, and we employ brilliant people to work with our customers to help support them to live their best lives.
We offer a range of benefits including:
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Healthcare cash plan
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Contributory pension scheme - company matches up to 6%
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A generous annual leave package of 29 days per year plus bank holidays
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Life Assurance
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Option to buy additional annual leave
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Retail and gym discounts
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Cycle2Work Scheme
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Employee assistance programme
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Funded training and qualifications
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Paid Professional Subscription (1 per year)
We place a strong focus on investing in our colleague's development by offering a variety of opportunities for training, learning, and skills development, enabling everyone to reach their full potential and contribute to the success of Worthing Homes.
If you are passionate about delivering exceptional results in the housing sector and thrive in a dynamic, people-focused environment, we want to hear from you.
Closing date: 21st August 2026. 1st Interviews will be held on 27th August 2026 at Davison House, Worthing. We reserve the right to close this advert early if a suitable candidate is identified, therefore we recommend you submit your application as soon as possible.
