Based in High Wycombe, we are recruiting for a Document Service Desk Manager to join our hugely successful team.
Job Summary:
Manage a team of engineering administrators and oversea delivery of customer requirements (KPI). Managing the service centre for the Company.
Core Responsibilities:
1. Working with Regional Service Managers to ensure smooth running of service department
2. Managing the service centre administrators, by directing, organising and coordinating the day-to-day servicing and maintenance requirements across all disciplines to ensure customer requirements are met.
3. Identify any opportunities to improve service delivery methods and procedures and implementing these.
4. Highlighting training needs and requesting relevant training
5. Ensure intruder alarms are managed efficiently and effectively
6. Recruitment for service centre as and when required.
7. Monitoring the work streams, review and evaluate work for all service centre team.
8. Review and manage outstanding service and maintenance reports which is completed by service centre team.
9. Provide regular reports to Operations Manager for collating information for board meeting.
10. Monitoring and analysing KPI (Key Performance Indicators) and ensuring these are met monthly for all customers.
11. Ensuring Operations Manager is kept up to date with service department performance.
12. Carrying out one to one meeting with administrators (when required)
13. Attend monthly meetings with customers to discuss performance
14. Appraisals
15. Regular team meetings
16. Update reports required for weekly service department meeting with Operations Manager
Key Competencies of experienced jobholder
· Extensive experience of co-ordinating reactive and planned preventative maintenance services support and solutions.
· A systematic approach to solving complex problems.
· Strong attention to detail and able to identify errors swiftly.
· Highly effective verbal/written communication.
· A professional and high level of interpersonal skills at all levels.
· Able to deal with all members of staff, clients and suppliers in a professional manner.
Experience
· Proven experience in the industry along with a track record to demonstrate competence is essential.
· Able to work under pressure and prioritise workloads, maintaining excellent levels of customer service at all times.
· Ability to work well on your own or as part of a team.
Please call David on 07771 760902 for more information, (my phone is on 7:30am to 10pm, including weekends).
Who are we?
EA-RS has a turnover in excess of £100million and leads the industry with 6 Centres of Excellence, consolidating a dangerously fragmented fire and security market. A multi-service specialist providing complete fire safety, security and compliance turn-key solutions provide clients with a unique one solution offering, enabling evidence-based digitized asset management.
EA-RS will be the first in the UK to have a fully developed online training system and physical academy, sponsored by leading industry bodies, including the FIA and manufacturers to develop technical, moral, and ethical competency for life safety.
EA-RS’s aim is to develop and deliver tomorrow’s market leading fire safety, security and compliance standards, today.
Job Types: Full-time, Permanent
Pay: £40,000.00-£50,000.00 per year
Benefits:
Education:
- GCSE or equivalent (preferred)
Work Location: In person
