Job Type: Full-time
We're looking for a passionate, organised Duty Manager to join our team at The Monro.
As a Duty Manager, you'll be responsible for the day-to-day operation of the venue, leading the team to deliver exceptional guest experiences while maintaining the highest standards of service, compliance, and operational excellence. You'll work closely with the General Manager to drive performance, develop the team, and ensure the venue operates efficiently and profitably.
What You'll Be Doing
- Lead the venue during your shifts, ensuring outstanding customer service and smooth day-to-day operations.
- Support, coach and develop supervisors and team members, creating a positive, high- performing culture.
- Organise and deliver on-the-job training, ensuring all team members are trained and signed off to company standards.
- Conduct regular one-to-ones, probation reviews and appraisals to support performance and development.
- Help to produce weekly rotas in line with business needs, ensuring wage budgets are effectively managed.
- Assist with stock management, ordering, deliveries, invoice checks and regular stock takes to minimise wastage and maximise GP.
- Oversee cellar management, including changing kegs, maintaining cask quality and ensuring high standards of cleanliness and stock rotation.
- Complete opening and closing procedures, cash handling, banking and venue security to company standards.
- Maintain excellent standards of cleanliness, health & safety, food hygiene and licensing compliance, including Challenge 25.
- Help to organise management meetings, delegate responsibilities across the management team and ensure agreed actions are completed.
- Resolve guest feedback and complaints professionally, ensuring every guest leaves with a positive experience.
- Support the General Manager with audits, KPI performance, recruitment and the overall commercial success of the business.
What We're Looking For
- Previous management experience in a busy hospitality environment.
- A natural leader with excellent communication and organisational skills.
- A passion for developing people and delivering exceptional guest experiences.
- The ability to remain calm under pressure and make confident decisions.
- A proactive, hands-on approach with excellent attention to detail.
- Flexibility to work evenings, weekends and bank holidays.
What We Offer
- 50% staff discount on food while working.
- 30% discount on food and drink across our sister venues.
- Staff socials and incentive schemes.
- Company pension.
- Full training and ongoing management development.
- Clear progression opportunities within the business.
If you're ready to take ownership, inspire a team and play a key role in the success of one of Liverpool's busiest pubs, we'd love to hear from you. Apply today and become part of The Monro team.
Pay: From £30,500.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Sick pay
Work Location: In person
