School Uniform Shop Manager
Location: Havant, Hampshire
Job Type: Full-time including Saturdays on rota
CV and covering letter to: [email protected]
Join Skoolkit, a business that supports local schools, parents and pupils every day.
We are looking for an experienced, enthusiastic and hands-on School Uniform Shop Manager to lead our busy school uniform shop in the Meridian Centre, Havant.
This is much more than a retail management role. Our shop plays an important part in helping local families prepare their children for school, and we work closely with a number of local schools to ensure pupils have access to the correct uniform throughout the year.
We're looking for someone who is an outstanding leader with a genuine passion for customer service. You'll be confident managing a team, building positive relationships with parents, children and school staff, and creating a welcoming environment where every customer feels valued.
The successful candidate will be organised, approachable and calm under pressure, particularly during our busy back-to-school season when providing an efficient, friendly service is essential.
The Role
As Shop Manager, you will take overall responsibility for the day-to-day running of our school uniform shop, ensuring excellent standards of customer service, operational efficiency and team performance.
Your responsibilities will include:
· Leading, motivating and developing a friendly, customer-focused team.
· Delivering exceptional service to parents, pupils and school representatives.
· Building and maintaining strong working relationships with our partner schools, on occasion visiting schools and attending evening events.
· Ensuring customers receive knowledgeable advice and support when purchasing school uniform.
· Managing stock levels, deliveries and inventory to ensure products are available when needed.
· Planning staffing levels to meet seasonal demand and maintaining an efficient operation throughout the year.
· Monitoring sales, managing cash handling and ensuring company procedures are followed.
· Maintaining high standards of shop presentation and organisation.
· Resolving customer queries professionally, fairly and with empathy.
· Creating a positive working environment where colleagues feel supported and motivated.
About You
We're looking for someone who enjoys working with people and understands the importance of providing an excellent experience for every family who visits our shop.
You will have:
- Previous experience managing a retail store or similar customer-facing operation.
- Proven leadership skills with the ability to inspire, develop and support a team.
- Outstanding customer service skills and a genuine desire to help others.
- Excellent communication skills and the confidence to engage with parents, children and school staff in a friendly and professional manner.
- Strong organisational and time management skills.
- The ability to remain calm and make sound decisions in a busy environment.
- A proactive approach to problem solving and continuous improvement.
- Good IT and administrative skills.
- Flexibility to work additional hours during our peak summer trading period, including early starts for deliveries
Important Information
· We cannot authorise any holiday during the last two weeks of August/first week of September as this is our busiest time.
· There is no parking allocated to the shop, to park in the Meridan Centre there is a fee, applicants should live locally or have reliable transport arrangements that do not depend on parking at the premises.
Apply Now
If you're an experienced retail manager with a passion for leadership and exceptional customer service, and you'd like to play an important role in supporting local schools and families, we'd love to hear from you.
Please send us your CV to [email protected] together with a covering letter explaining why you would be the ideal person to lead our Havant school uniform shop.
Pay: £29,120.00-£30,160.00 per year
Benefits:
Work Location: In person
