We are seeking positive, engaging, service-oriented and results driven people to work with us. If you love castles, history, weddings, events, amazing food, and want to bring the excitement and joy of magical experiences to others, then this may be the perfect job for you.
You should be able to work well within a creative and dedicated team to assist brides and grooms with choosing Lympne Castle for their dream wedding and to supervise unique weddings and events that will leave a lasting impression on our guests. Come prepared to shine in an environment that will truly enable you to embrace your role!
We are serious about top notch guest experiences, and we are serious about fun.
Company Name: Lympne Castle
Position: Receptionist (Clerk of the Entrance)
Job Type: Full Time, Permanent
Location: Lympne Castle, Hythe
Job description: This position is primarily responsible for ensuring the smooth running of the castle’s Reception area as a main point of contact for our wonderful guests, and for providing administrative support to the management team.
Responsibilities:
· Greet guests professionally with a strong customer service presence;
· Assist in increasing revenue through customer service and integrated sales ;
· Answer phone calls and respond to emails in a timely and professional manner;
· Manage the reception area, ensuring clean and tidy at all times;
· Check guests in and out of accommodation;
· Respond to enquiries and provide in-person presentation of the castle and grounds to clients when needed;
· Perform general administrative duties;
· Process payments;
· Assist with events and overall operations at the castle;
· Assist with duty management of retail operations as needed.
· Deal with in-house guest requests and liaise with other departments to ensure efficient delivery of requests
This is a 7-day /week hospitality operation. As such, weekend and evening work will be required.
To be considered, the following criteria need to be met:
Proven customer service experience;
Proven experience in administration/reception is preferable;
Strong IT skills;
Strong problem solving capabilities;
Strong organisational skills and attention to detail;
Excellent communication and interpersonal skills;
Strong time management skills with an ability to work well under pressure and multitask in a fast-paced environment;
Flexibility to work weekends and evenings as required;
Confidence in working alone when needed combined with an ability to be a team-player, supporting customers and multiple departments;
Ability to maintain business and client confidentiality;
A passion for history is an asset for this role.
Please submit your CV and cover letter for consideration.
A reliable method of transport is recommended due to the remote location and shift work.
We practise a diverse and inclusive recruitment process that ensures equal opportunity for all we work with irrespective of race, sexual orientation, mental or physical disability, age, or gender. As an organisation we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Please note: We can only consider applications from candidates who have the right to work in the UK.
Please send your covering letter and CV to [email protected] with "Receptionist" in the subject line.
Please note that obtainable references will be required.
Job Types: Full-time, Permanent
Pay: £28,516.80 per year
Ability to commute/relocate:
- Hythe CT21 4LQ: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
