Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability
Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility.
Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.
Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles.
Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.
Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.
Location: Converge HQ, Acton Gate, Stafford
Department: IT Recycling
Contract: Full-time, Permanent
Converge is growing, and we're looking for a driven and customer-focused IT Recycling Specialist to join our expanding IT Recycling team. If you're passionate about sustainability, building customer relationships, generating new business opportunities, and helping organisations maximise the value of their technology assets, this role offers an exciting opportunity to make a real impact.
About the Role
As an IT Recycling Specialist, you'll play a key role in driving the growth of Converge's IT Recycling services. You'll be responsible for identifying and engaging new customers, developing existing relationships, and promoting our IT recycling and refurbishment solutions across a range of sectors.
Working closely with Partner Managers, Operations teams, and customers, you'll help increase collection volumes, support customers through the recycling process, and contribute to Converge's sustainability objectives while achieving commercial targets.
This role is ideal for someone with a strong sales background who enjoys prospecting, relationship building, and delivering excellent customer outcomes.
What You'll Be Doing
- Identify and proactively engage potential customers through prospecting and business development activities.
- Develop and maintain strong relationships with both new and existing customers.
- Promote Converge's IT Recycling services and wider technology solutions to generate opportunities and revenue.
- Arrange and qualify customer meetings, ensuring detailed customer requirements are captured and documented.
- Work closely with Partner Managers to support the sales process and maximise conversion opportunities.
- Drive adoption and utilisation of the Stone360 app amongst customers.
- Gather, maintain, and record detailed customer and competitor information.
- Coordinate closely with IT Recycling Operations to ensure successful collection activities.
- Maintain accurate CRM records and activity updates, producing management information where required.
- Manage customer queries and complaints effectively, ensuring appropriate escalation and resolution.
- Support the sale of refurbished hardware and other relevant products and services.
- Contribute ideas, share best practice, and support continuous improvement initiatives across the team.
- Support Converge's Corporate Social Responsibility and sustainability strategies.
- Ensure compliance with internal management systems, policies, and safety procedures.
What You Bring
We're looking for someone with a proven ability to build relationships, generate opportunities, and deliver results. You'll bring:
- Proven experience in a sales or business development role with a track record of achieving targets.
- Experience generating new business through outbound prospecting and customer engagement.
- Strong relationship-building and customer service skills.
- Experience planning and managing a structured schedule of customer meetings and activities.
- Excellent communication and stakeholder management skills.
- Strong organisational skills and attention to detail.
- A proactive, resilient, and flexible approach to work.
- Good understanding of UK geographical locations.
- Confidence using CRM systems and maintaining accurate customer records.
- A genuine interest in sustainability and circular economy initiatives.
Qualifications & Desirable Skills
Essential:
- GCSE English (or equivalent).
- GCSE Mathematics (or equivalent).
- Proven sales experience delivering against financial or performance targets.
Desirable:
- Experience within IT sales, IT recycling, IT Asset Disposal (ITAD), or related technology sectors.
- Knowledge of ADISA accreditations and industry best practices.
- Understanding of refurbished IT equipment and asset value recovery.
- Experience working with public sector, private sector, or education customers.
- NVQ qualifications in Business & Communication, Customer Service, or Selling Skills.
- Knowledge of IT recycling services, reporting requirements, and compliance standards.
Who You Are
You're a motivated self-starter who enjoys creating opportunities and building long-term customer relationships. You have a growth mindset, thrive in a collaborative environment, and take pride in delivering excellent customer experiences.
We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.
This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach.
To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on 08448 22 11 22 or alternatively email
[email protected]
Agencies need not apply.
