Are you passionate about creating safer communities and helping customers sustain successful tenancies? Do you have the confidence, resilience and experience to manage complex anti-social behaviour cases with professionalism, empathy and sound judgement?
We're looking for an experienced and motivated Housing Officer specialising in Anti-Social Behaviour to join our Housing Services team. This is an exciting opportunity to make a real difference by tackling anti-social behaviour, supporting victims, working constructively with perpetrators to address unacceptable behaviour, and developing strong partnerships that promote safe, sustainable neighbourhoods.
This is a varied and rewarding role that combines general housing management with a specialist focus on anti-social behaviour. You will be responsible for managing a small neighbourhood patch, delivering a full range of tenancy management services, while leading on anti-social behaviour and tenancy enforcement cases across the organisation.
You will take ownership of a diverse caseload of anti-social behaviour cases, ensuring they are investigated thoroughly, managed proactively and resolved effectively. You will work closely with customers, colleagues and partner agencies to identify appropriate interventions, safeguard vulnerable individuals, prevent issues from escalating and, where necessary, take proportionate enforcement action.
The Role
Deliver a high-quality housing management service to a designated neighbourhood.
Lead on the investigation and management of anti-social behaviour, nuisance and tenancy enforcement cases across the organisation.
Support and safeguard victims while working with perpetrators to encourage positive behaviour change wherever possible.
Conduct risk assessments, gather evidence and develop robust action plans to achieve successful case resolution.
Prepare cases for legal action, including witness statements, court documentation and liaison with legal representatives where appropriate.
Build effective relationships with key partners, including the Police, Local Authorities, Community Safety Partnerships and support agencies, to deliver coordinated solutions.
Ensure customers receive clear, timely and empathetic communication throughout the management of their case.
Maintain accurate case records and ensure compliance with legislation, regulatory standards and organisational policies.
Contribute to the continuous improvement of housing and neighbourhood services by identifying opportunities to enhance the customer experience and strengthen community safety.
We’re looking for someone who has a genuine passion for housing and community safety, excellent communication and problem-solving skills, and the ability to balance empathy with robust decision-making. You will be confident managing challenging situations, building positive relationships and working collaboratively to achieve the best possible outcomes for customers and communities.
If you are committed to making a positive difference, have a strong sense of social purpose, and want to help create safer places for people to live, we'd love to hear from you.
Most importantly, you will have a strong sense of social purpose and a genuine commitment to improving the lives of our customers. You will share our values, be passionate about delivering excellent services, and be motivated by the opportunity to make a real and lasting difference in the communities we serve.
Interested in hearing more? Contact Caroline Dargue, Housing Team Manager, [email protected] for an informal chat about the role.
Equality, Diversity, and Inclusion-Different Together
At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.
We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.
We can provide all recruitment material in any format, this includes accepting written applications, as well as online. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes
Closing Date for Applications is Wednesday 19th August
Interviews to be scheduled: 24th / 25th August 2026
INDHIGH
North Star operates across the North East and North Yorkshire. We build and manage 4,000 units of high-quality, affordable housing including specialist supported housing. We are committed to creating homes and building futures as well as investing in people at every level.
Polaris also called the “North Star” is a constant in the sky. It’s more than just a single star; it’s a natural beacon that’s been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration. Our Organisation is full of North Star’s’. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar, and are great to be around.
What is good about working at North Star?
We are award winning, growing, leading the way with new approaches and thriving as a business. We were the first Housing Association in England to attain Investors in People Platinum standard, which we hold until 2023.
In 2020 we undertook our first Institute of Customer Service (ICS) benchmarking survey, customers told us we deliver an outstanding experience. Customers scored North Star 83/100, exceeding the UKCSI with specific praise for our reputation, ethics, experience, and competence of staff.
In 2021 we were named UK employer of the year in The Housing Heroes and Investors in People Platinum awards
We are proud of what we have achieved, as its hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers.
We have a flexible approach to work, developed by our full staff team. Dependent on your role, you can work from any office, your home, or another location. However, for two days a week you will locate yourself at your place of work. This helps us to maintain our relational culture.
We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.
Endeavour House, St Marks Court, Thornaby
Stockton-on-Tees, TS17 6QN
Contact: 03000 11 00 11
