Overview
We are looking for an organised, customer-focused Home Move Advisor to join our Property Management team in St Albans.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer service. The successful candidate will play a key role in ensuring the end of tenancy process is managed smoothly, professionally, and compliantly for both landlords and tenants.
Responsibilities
- Serve and process notices where instructed.
- Update tenancy records on the internal system.
- Arrange and manage check-out reports.
- Review check-out reports and agree recommendations with landlords.
- Obtain and coordinate quotations for works where required.
- Manage deposit deductions and disputes and submit supporting documentation where needed.
- Arrange the release and disbursement of deposit funds.
- Provide exceptional support and care to landlords and tenants throughout the end of tenancy journey.
- Work collaboratively with colleagues across the Property Management team.
- Provide support to other areas of the business when required.
Essential Requirements
- Previous experience in a customer service and/or administrative role.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Ability to manage multiple tasks and deadlines simultaneously.
- Strong attention to detail and commitment to compliance.
Desirable Requirements
- Experience within the property sector.
- Previous property management experience.
- Knowledge of tenancy deposit processes and legislation.
What We Offer
- OTE of £32,000 - £35,000
- A supportive and collaborative working environment.
- Opportunities for professional development and progression.
Job Type: Full-Time, Permanent
Working Hours
- Monday to Thursday: 9:00am - 5:30pm
- Friday: 9:00am - 5:00pm
If you are highly organised, customer-focused, and looking to build a rewarding career within Property Management, we'd love to hear from you.
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
Work Location: In person
