The Quality Control Supervisor is responsible for end-to-end logistics quality governance, including transit time performance, SLA compliance, operational process quality, platform evaluation alignment, and arbitration management. This role ensures full visibility and control of service quality across the entire logistics network, drives cross-functional improvement initiatives, and delivers measurable operational performance improvements.
Key Responsibilities:
Transit Time & SLA Performance Monitoring – Responsible for end-to-end transit time analysis and SLA performance management, including full-cycle duration, overall transit time efficiency, SLA breaches, unclosed cases, and data interruption issues; drive continuous improvement in operational quality and service efficiency; ensure achievement of key operational KPIs and SLA targets; prepare daily, weekly, and monthly operational and quality performance reports; provide internal performance data and analysis for management decision-making; identify performance gaps and drive corrective actions with relevant stakeholders.
Platform Compliance & KPI Management – Responsible for interpreting platform evaluation mechanisms and ensuring alignment with internal operations; analyze and interpret platform agreements, rules, and evaluation systems; design and deliver KPI training and communication to internal teams and partners; monitor daily KPI performance and ensure compliance with platform requirements; build and maintain reporting systems, dashboards, and performance tracking tools; support data alignment between platform requirements and internal operational systems.
End-to-End Process Quality Management – Responsible for driving quality improvement across all logistics nodes and ensuring network-wide operational consistency; coordinate with pickup networks for parcel collection and handover quality; manage sorting center quality, including mis-sort, missed scans, and delayed processing; monitor transportation quality, including linehaul dispatch, transit performance, and arrival accuracy; control risks related to parcel damage, loss, and operational failures; collaborate with regional teams to resolve quality issues and drive continuous improvement; conduct quality training and capability enhancement across operational teams.
Exception Shipment & Problem Case Management – Responsible for defining and optimizing management systems for exception shipments (no-head parcels, void parcels, and problem shipments); manage exception types including damage, returns, rerouting, and interception cases; establish standardized workflows for exception handling and escalation; monitor exception resolution efficiency and improve overall processing quality; ensure closed-loop management of all abnormal cases.
Arbitration System & Policy Management – Responsible for developing and continuously improving arbitration rules, policies, and governance standards; build and optimize arbitration management systems and digital workflows; ensure consistency, fairness, and transparency in arbitration processes.
Arbitration Case Resolution & Accountability – Responsible for handling dispute cases, responsibility attribution, and appeal processes; manage penalty, deduction, and compensation-related follow-ups; review and validate arbitration decisions to ensure accuracy and compliance; maintain fairness and consistency in cross-functional accountability management.
Qualifications:
Bachelor’s degree or above in Logistics, Supply Chain Management, Industrial Engineering, or related fields.
Fluent English is required, Chinese proficiency is a plus.
Strong proficiency in BI tools and data analysis systems.
Ability to analyze large-scale operational data and extract actionable insights.
Strong understanding of end-to-end express logistics processes (pickup, sorting, transportation, delivery).
Familiar with quality management systems and continuous improvement methodologies.
Proficient in Excel, PowerPoint, and Word.
Experience in express delivery, logistics, or supply chain quality management preferred.
Experience in transit hubs, sorting centers, or network operations is highly preferred.
Experience in cross-functional or cross-regional project management is a strong advantage.
Core Competencies:
Analytical Thinking – ability to decompose complex operational issues, identify root causes, and evaluate improvement solutions systematically.
Conceptual Thinking – ability to identify patterns beyond surface issues and derive structured insights and operational principles.
Results Orientation – strong focus on execution and delivering measurable operational and business outcomes.
Cross-functional Influence – ability to coordinate multiple stakeholders and drive resolution of complex operational issues.
Risk Awareness – strong sensitivity to SLA risks, operational deviations, and service quality issues.
Leadership & Team Management – ability to set clear objectives, align teams, and drive accountability and performance delivery.
Key Performance Indicators (KPIs):
Loss Rate, Damage Rate, Missed Scan Rate, SLA Compliance Rate, Transit Time Performance, Exception Case Resolution Efficiency, Platform KPI Achievement Rate, Overall Network Quality Performance Score.
Job Type: Full-time
Work Location: In person
