Summary of the apprenticeship
Our client is now looking for an IT Apprentice to join the company. The apprentice will be responsible for answering system user queries and fixing faults in a helpdesk environment to ensure the business runs smoothly.
Training course
Information Communications Technician Level 3 (Advanced Level)
What will the apprentice do at work?
You will be required to understand a range of applications and services supported by the Service Desk by making use of any appropriate knowledge and working with colleagues whilst ensuring that calls are logged correctly and accurately by obtaining the correct and relevant details from the user and logging these within the companies ticketing software. The successful candidate will need to have a willingness to learn and gain experience within an IT environment. This is a fantastic opportunity to join a company that is already supporting varied businesses across the Midlands.
This is an opportunity for someone to join the team at the beginning of the journey.
Main responsibilities:
- Diagnose, troubleshoot and resolve ICT problems and faults within the required SLAs.
- Provide technical support to internal and external customers.
- Install software for business users when requested.
- Ensure first line processes are correct and kept up to date.
- To show a genuine desire to continually improve your technical knowledge and ability through self-study.
- Handle technical support issues via incident management escalations.
The apprentice's training schedule
The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Network Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
Additional training information
- We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small.
- Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship.
- You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.
Employment details
Duration
16 Months
Working week
Details TBC upon interview.
Hours per week
37.5
Wage
£15,600 a year
Location
COVENTRY CANAL WAREHOUSE
LEICESTER ROW
COVENTRY
CV1 4LH
Requirements and prospects
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Team player
- Passion for customer service
- Positive
- Friendly and personable
- Telephone ettiquette
Qualifications required
- GCSE English (Grade Grade C (4) or above) essential
- GCSE Maths (Grade Grade C (4) or above) essential
What is the expected career progression after this apprenticeship?
There may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Employer information
Our client is part of the IT and Print Limited group, meaning we have a wealth of experience dealing with companies in a wide range of sectors. Based in the tranquil surroundings of the Coventry Canal Basin; we are able to provide support to not only the Midlands, but also nationwide.
Our client believes that IT only becomes stressful when things don’t work. Our proactive approach and preventative support keeps stress levels down, and your business running in a state of serenity.
One of our clients expertise is helping SMBs to get off the ground and use their IT to its full potential. We also have considerable experience in the automotive industry and are familiar with many franchise-specific applications.
Pay: £15,600.00 per year
Ability to commute/relocate:
- Coventry CV1 4LH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why are interested in being considered for this apprenticeship opportunity and what knowledge in IT do you currently have? (Self-taught or educational)
- How would you commute to the employers location daily if you were offered the opportunity and how long would the commute take you?
- What interests you about this apprenticeship?
- What are your skills and strengths?
Education:
- GCSE or equivalent (required)
Licence/Certification:
- driving license (preferred)
Location:
- Coventry CV1 4LH (preferred)
Work Location: In person
