Job Summary
Join our vibrant team just in time to celebrate 250 years of the famous St Leger Festival! In this dynamic role, you will be the friendly face that creates memorable experiences for our guests by delivering exceptional service across various hospitality settings. Whether it is assisting in food and beverage service or ensuring guest satisfaction, your enthusiasm and professionalism will help ensure our customers have a great experience. This flexible position offers exciting opportunities to develop your skills while working in a lively environment. Doncaster Racecourse is not just a racecourse, but the destination of choice for all events: staging racing, weddings, conferences and family events. No two days are ever the same. As Doncaster continues to grow successfully, you will grow with us.
No experience is necessary. However you must be available for the following dates:
- Wednesday 19th August (interview day)
- Wednesday 26th August (induction day)
You must also be available to work on the following date:
- Saturday 12th September
And to work at least 2 out of the following 3 dates:
- Thursday 10th September
- Friday 12th September
- Sunday 13th September
RESPONSIBILITIES:
- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- To promote a happy and welcoming atmosphere within the venue.
- To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
- Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business needs.
- Laying up and preparing restaurants/boxes for the service of meals, tea, coffee and light refreshments
- To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Service of wine and other drinks from the bar as directed by your Management team.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to the Health and Safety and COSHH Guidelines.
- Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
- Ensure all tills are closed down in accordance with company procedures.
- Ensure that all temperature records are accurately kept along with other appropriate paperwork.
- Adhere to and follow all licensing policies and procedures.
- Handle stock and equipment in a secure manner.
- Act as an information point for customers.
- Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties in line with business demands.
SKILLS AND QUALITIES
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills – friendly, confident, outgoing.
- Strong numerical and literacy skill.
- The ability to adopt the values of Arena Racing Company.
- The ability to work with a smile on your face whatever the weather.
- To work with honesty and integrity.
- Experience working in a hospitality environment is preferred but not essential.
Benefits
- Paid Training
- Lunch Provided on Raceday's
- Up to 10 Raceday tickets per year (only applicable after 6 months of working)
Schedule
- Minimum 4 hour shift
- Day shift/evening shifts
- Weekday availability
- Weekend availability
- Flexible schedules
Working as a casual member of our catering team we are offering a position which will give you the freedom to pick up shifts in line with business requirements.
Our casual team receive various benefits whilst working at Doncaster, including meals on a race day and tickets to race meetings within the racecourse.
Being a member of the ARC casual family does not restrict you to working at just Doncaster Racecourse, if you want to gain experience in other venues there are many opportunities to do so.
If you would like to be part of our team and make history this year at the St Leger Festival, then please apply today!
Pay: £9.00-£12.71 per hour
Benefits:
- Discounted or free food
- Free parking
- On-site parking
Work Location: In person
