The role requires previous experience within the automotive industry, a mechanical knowledge of cars, and the ability to deal and resolve complaints on a daily basis.
We are currently recruiting for a Service Advisor to join our dealership in Peterborough.
As a Service Advisor you will play a vital role within the dealership being the point of contact between our technicians and customers.
Responsibilities
- Arranging and booking in customers vehicles for servicing via telephone and email.
- Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.
- Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
- Create customer invoices and run through the work that has been carried out on their vehicle.
- Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.
Skills and Experience
- An ability to provide excellent customer service
- Comfortable working to deadlines and managing customer expectations with regular communication and updates.
- Happy to manage your own workload and customer base
Hours
- Monday to Friday 9am - 6pm
- Saturday 9am - 1pm
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
