Housing Management Assistant
£27,955 starting, progressing to £28,458
Drivers Licence:
Required
MAIN RESPONSIBILITIES
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To assist with engaging and supporting clients so they have a clear understanding of their rent accounts, their obligations in paying rent and service charges as well as the consequences of getting into arrears
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To assist with client activities to help them with managing their finances, paying rent, managing arrears and accessing benefits
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To engage with local authorities and other agencies, creating and maintaining constructive working relationships to work together to minimise the need for eviction due to non-payment of charges
- To maintain a proactive approach in preventing clients from accruing debts from the day they move in
- To support the housing management team to turn around void rooms
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To work in partnership and promote positive relationships with stakeholders
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To support clients in trauma informed and psychologically informed ways
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To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
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To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
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To provide basic first aid assistance until help arrives (full training is provided)
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To work confidently and efficiently when lone working
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To maintain accurate records on our client management system and ensure these are stored in line with GDPR
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To maintain confidentiality
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To represent the organisation in a professional manner
- To carry out any other reasonable duties required in the interest of the organisation
DESIRABLE CRITERIA
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Experience in similar sectors
- Experience in customer service roles
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Knowledge of safeguarding practice
ESSENTIAL CRITERIA
- Good communication skills
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Clear verbal and written English
- Good keyboard skills for data inputting
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Basic knowledge of Microsoft Outlook, Excel and Word
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Polite and assertive manner
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Ability to self-motivate as you will work on your own
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Collaborate well in a team
- Ability to respond calmly in a crisis
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Have an interest and genuine concern for homelessness and related issues
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Two Saints is committed to safeguarding and safer recruitment, using pre-employment checks such as Enhanced DBS, Overseas Police Checks (where appropriate), Reference Checks and CV gap querying upon appointment to the role.
We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.
Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.
We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.
We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.
