About Us:
At Social Telecoms, we specialise in delivering comprehensive telecoms solutions, including mobile voice and data, hosted telephony, Wi-Fi, and data infrastructure. We are currently looking for a driven and enthusiastic individual to join our team. If you thrive on challenges, enjoy solving problems, and like meeting new people, we would love to hear from you
The Role:
This is a varied and hands-on role combining mobile connectivity expertise with wider business support responsibilities. You will play a key part in managing our mobile services while also supporting customers and colleagues across the organisation.
We are looking for someone who is technically capable, customer-focused, and comfortable working both independently and as part of a team.
This role would be an ideal next step for someone currently working in retail mobile telecoms who is looking to move into a more technical, business-focused environment with greater responsibility and long-term progression opportunities.
Key Responsibilities:
Mobile Connectivity
- Provision and manage mobile and data services via supplier portals
- Order mobile services as required
- Liaise with network providers to resolve faults and service queries
- Assist Business Development Managers in setting up new customer accounts
- Set up and implement new services for customers
Customer & Business Support
- Provide support to the wider Support team
- Support customers with connectivity and WiFi issues
- Answer incoming telephone calls and action them appropriately
- Respond to customer emails and manage service portal tickets
- Diagnose and resolve customer problems efficiently
- Work autonomously to actively identify and resolve customer issues
- Carry out any other reasonable task requested by a senior member of staff
About You:
We are looking for someone who combines technical understanding with strong communication skills and a proactive mindset.
Essential:
- Confident using supplier portals and service management systems
- Strong troubleshooting and problem-solving skills
- Excellent telephone manner and written communication skills
- Ability to work independently and take ownership of tasks
- Organised and detail-oriented
Desirable:
- Experience working within a telecoms provider or reseller
- Experience in telecoms, mobile connectivity, or a technical support environment
- Knowledge of UK mobile networks and connectivity technologies
- Experience supporting WiFi or broadband services
What We Offer
- Competitive salary
- Supportive team environment
- Opportunities for training and development
- Company Pension
- On-Site Parking
Why Join Social Telecoms?
You will be joining a close-knit team where your contribution genuinely matters. This is an opportunity to take ownership of mobile services while being part of a supportive organisation that values initiative, teamwork, and customer service excellence.
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- Customer support: 1 year (preferred)
Work Location: In person
