Location: The Council House
Hours: 37 Hours a week. 2 days in the office, 3 days working from home.
Closing Date: 04/08/2026
Contract Type: Permanent
We are seeking an experienced and motivated Team Supervisor to lead the Debt Recovery function within our Accounts Receivable team. You will be responsible for overseeing the effective recovery of sundry debts, Adult Social Care and other council charges, ensuring that income is maximised while maintaining a fair, customer-focused approach.
Reporting to the Accounts Receivable Team Leader, you will manage a team of Debt Recovery Officers, providing day-to-day supervision, guidance and support to ensure high performance, compliance with legislation and adherence to council policies and procedures.
You will have an opportunity to develop and enhance the case work management systems within the team to ensure recovery of debts is managed in a timely manner
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
- Flexible work/life balance scheme
- Hybrid working
- Modern office environment
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
- Local Government Pension Scheme
- Team Derby Rewards – retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programme, Wellbeing Calendar and Support
- Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
- Support for colleagues who are carers
The Opportunity
In the role of Team Supervisor, here’s an example of what you’ll be doing to make an impact:
- Supervise and support a team of Debt Recovery Officers, including regular one-to-ones, performance reviews and objective setting.
- Oversee the effective management and prioritisation of the team’s caseload, ensuring timely and appropriate recovery action on all outstanding accounts.
- Monitor workload, performance indicators and recovery outcomes, taking action to address any backlogs or issues.
- Provide advice and guidance to team members on complex or sensitive cases, including those involving vulnerable customers.
- Ensure that all recovery activity complies with relevant legislation, regulations and council policies (including data protection, financial regulations and equality considerations).
- Work closely with colleagues in Finance, Adult Social Care and other service areas to resolve disputes, obtain information and progress cases.
- Prepare and present reports, performance data and recommendations to managers and stakeholders as required.
- Contribute to the development, review and implementation of procedures, processes and systems to improve the efficiency and effectiveness of the debt recovery function.
- Support the training, development and induction of new and existing team members.
- Handle customer escalations and complaints in a professional and solution-focused manner.
About You
To be successful in this role, you’ll ideally have…
- Extensive, proven experience of successfully supervising a large team in a high-volume, performance-focused environment
- Confident communication and negotiation skills, with the ability to handle difficult conversations professionally
- Experience of using business finance systems and Microsoft packages
- Ability to maintain accurate computer records.
- Ability to prioritise workloads and meet deadlines.
- A flexible approach to the management of yours and your teams caseloads
- Prepare reports and statistical information
- Knowledge of Accounts Receivable processes, with particular emphasis on recovery and enforcement methods.
- Experience of developing and using financial and case management systems, and confidence in working with data and performance measures
Next Steps
If you would like to apply for this vacancy via an application form, please submit an application via the Derby City Council website.
The closing date for this vacancy is at midnight on Tuesday 04 August 2026 . Any applications received after the closing date will not be accepted.
If you would prefer to apply for this job using your CV, then please download the attached Declaration Form and send it to [email protected] Without a completed declaration form, your application will not be accepted. We also encourage you to download the Equalities Form and return this to [email protected] however this is optional and will not affect your application.
Important Information
Links to the full Job Description and Person Specification are below.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application, please read our guidance on filling in your application form.
Remember to align your personal statement to the essential criteria in the Person Specification.
Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected]. https://www.derby.gov.uk/signing-service/
