Account Coordinator

VINCI Facilities UK -
Manchester

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Job details

Permanent | Full-time
23 hours ago

Benefits

Company pension

Qualifications

Microsoft Excel
Facilities management
Maintenance
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Account Coordinator

Sub Division: Facilities Management

Location: Manchester

Contract Type: Permanent

Hours: Full Time - 40 hours - Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

VINCI Facilities is looking for a proactive and highly organised Account Coordinator to support the delivery of facilities management services on a key national client account.

Based from our Denton office, this role will be central to coordinating maintenance activities, managing contractor performance, monitoring service delivery and ensuring operational activities are completed to the highest standards. Working closely with Account Managers, suppliers and internal stakeholders, you'll play a vital role in supporting the successful delivery of services across a busy and fast-paced environment.

This opportunity would suit candidates with experience in facilities management, contract support, service coordination, property services or similar operational support roles

Job Description

As an Account Coordinator, you will provide operational and administrative support across a national facilities management contract. You will be responsible for coordinating maintenance activities, liaising with suppliers and contractors, monitoring outstanding works and ensuring customer requirements are met in line with contractual expectations.

Working alongside the wider operational team, you will maintain service records, produce reports, monitor workloads and help drive tasks through to completion. The role requires strong organisational skills, attention to detail and the confidence to communicate effectively with a range of stakeholders.

This is an excellent opportunity to join a collaborative team where you can make a genuine impact on service delivery and account performance

Responsibilities

Coordinate planned and reactive maintenance activities across a national client account.
Liaise with suppliers, contractors and internal teams to ensure works are completed within agreed timescales
Monitor outstanding and overdue work orders, proactively driving actions through to completion.
Produce reports, analyse service data and support operational performance reviews.
Maintain accurate information across internal systems and databases.
Support contractor meetings and account management activities
Manage communications with internal stakeholders, clients and service providers
Assist with workload planning and service coordination activities.
Work collaboratively with colleagues to support service continuity and account performance.
Deliver excellent customer service while ensuring compliance with company processes and procedures.

Essential Qualifications/Skills

Experience within Facilities Management, Property Services, Maintenance or Building Services environments
Strong organisational and administrative skills with excellent attention to detail.
Experience managing multiple priorities within a fast-paced environment.
Strong communication skills with the ability to build effective relationships with contractors, suppliers and stakeholders
Good working knowledge of Microsoft Office applications, particularly Excel.
Professional written and verbal communication skills.
Ability to work independently, take ownership of tasks and see actions through to completion.
Strong problem-solving skills and a customer-focused approach.
Experience coordinating external contractors and service providers
Knowledge of CAFM, service management or job management systems.
Experience supporting large client accounts or service delivery functions.

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

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