Company Description
Bikes N Gear is a family-run bike shop operating in Knutsford, Cheshire since 1991. The shop is a Shimano Service Centre and represents high-end brands including Wilier, Orbea, Scott, Whyte and Gusto.
The Role
We are looking for an experienced and qualified Bike Mechanic to join our team on a full-time basis.
Successful applicants will be Cytech Level Two qualified, be confident working independently, and be comfortable engaging with customers for both sales and service inquiries.
Applicants must have a passion for and a proven track record of delivering excellent customer service and the ability to multitask in a dynamic environment.
Main Responsibilities
- Welcoming service customers upon arrival.
- Completing initial bike inspections and agreeing the scope of work.
- Diagnosing and completing repairs.
- Accurately complete job cards and workshop records.
- Assist with workshop scheduling, parts ordering and stock control.
- Maintain a clean, organised and safe workshop.
- Deliver consistently high standards of workmanship and customer care.
- New bike builds and supporting the handover process.
- Sales showroom cover during busy periods, including taking phone inquiries.
Requirements
- Minimum Cytech Level Two Certification (or equivalent)
- Experienced working in a professional cycle workshop.
- Organised, reliable and self-motivated.
- Experience working on e-bikes (ideally Bosch, TQ, Mahle)
- Basic computer skills
- Confident dealing with customers
- Attention to detail
Other
- Hours: Tuesday - Saturday (09:30 to 17:00), Sunday-Monday (Off)
- Salary: Competitive based on experience
- 28 days annual leave including bank holidays
- Ongoing technical and manufacturer training
- Free parking close to store
- Cycle to work scheme and employee discount eligibility
Pay: From £13.50 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
Experience:
- bike mechanic: 2 years (preferred)
Licence/Certification:
- Cytech level two (required)
Work Location: In person
