Chapta – Housing Support Worker
About Chapta
Chapta provides high-quality supported accommodation for adults at risk of homelessness. We work with individuals who face multiple barriers to stable housing, including complex life experiences, low-level support needs and challenges around independence. Our focus is on progression, dignity and long-term move-on.
We are now looking for committed and values-led individuals to join our team as Housing Support Workers.
The Opportunity
This is a rewarding, non-care role for someone who wants to make a tangible difference in people’s lives. You will work directly with tenants living in supported accommodation, helping them develop the skills, confidence and stability needed to maintain a tenancy and move towards independent living.
You will manage a small caseload of tenants, delivering structured housing-related support through regular visits, practical assistance and personalised support planning.
This is not a personal care or domiciliary care position.
What You’ll Be Doing
Tenant Support & Engagement
- Build positive, professional relationships with tenants based on trust and respect
- Deliver regular one-to-one support sessions tailored to individual needs
- Support tenants with tenancy sustainment, budgeting, daily living skills and routines
- Encourage engagement with education, training, employment and volunteering opportunities
- Support tenants to register with GPs and other relevant health services and benefits systems
Support Planning & Risk Management
- Carry out needs and risk assessments
- Develop, review and update person-centred support plans
- Monitor progress against agreed outcomes and support move-on planning
- Identify safeguarding concerns and escalate appropriately
Property & Tenancy Management
- Carry out regular property checks to ensure accommodation standards are maintained
- Report maintenance issues and support preparation of properties for new tenants
- Assist with tenant move-ins, including transporting tenants where required
- Support tenants to attend essential appointments in urgent situations
Partnership & Administration
- Work collaboratively with local authorities, housing teams and other agencies
- Maintain accurate, timely and confidential case notes and records
- Provide updates and raise concerns with your line manager where appropriate
What We’re Looking For
Personal Qualities
- Compassionate, patient and non-judgemental
- Resilient and able to work with people facing challenging circumstances
- Flexible and adaptable in a fast-moving environment
- Motivated, proactive and willing to learn
Experience & Knowledge (Desirable)
- Experience working with vulnerable adults in housing, support, community, youth, probation, education or related settings
- Basic understanding of welfare benefits and housing-related support
- Confidence working independently and managing your own workload
Skills
- Strong communication and interpersonal skills
- Ability to maintain clear, accurate written records
- Basic IT skills (e.g. email, Microsoft Office)
- Ability to plan, prioritise and organise effectively
- Comfortable working with numbers
Essential Requirements
- Full UK driving licence
- Access to your own vehicle
- Willingness to travel between properties across the Midlands
Qualifications
- NVQ (or equivalent) in Health & Social Care, Advice & Guidance or a related subject is desirable
- Full training and induction will be provided
What We Offer
- Comprehensive induction and ongoing training
- Supportive management and supervision
- Company pension
- The opportunity to build a meaningful career in supported housing
Interested?
If you’re passionate about helping people rebuild stability and independence, we’d love to hear from you.
Pay: From £26,500.00 per year
Work Location: On the road
