Job Summary:
We are looking for a motivated and experienced Senior Customer Service Advisor to join our growing team in Manchester. This is an exciting opportunity for someone who enjoys delivering outstanding customer service, supporting team success, and resolving customer enquiries with confidence and professionalism.
You will play a key role in providing exceptional customer experiences while assisting with day-to-day operations in a fast-paced and supportive environment. We offer ongoing development opportunities, career progression, and a workplace where your contributions are recognised and valued.
What you'll do:
- Deliver excellent customer service through phone, email, and live chat.
- Handle customer enquiries and resolve issues in a professional and timely manner.
- Support the resolution of more complex customer cases when required.
- Process customer requests and maintain accurate customer records.
- Provide guidance and assistance to colleagues when appropriate.
- Work collaboratively with internal teams to improve the customer experience.
- Ensure company policies and service standards are consistently followed.
- Contribute to achieving team performance and customer satisfaction goals.
- Identify opportunities to improve processes and customer service delivery.
Requirements:
- Good communication and interpersonal skills.
- Customer-focused approach.
- Basic computer and system navigation skills.
- Positive attitude and willingness to learn.
- Good organisational and problem-solving skills.
- Ability to work independently and as part of a team.
- Previous experience in customer service, call centre, retail, hospitality, administration, or office environments is beneficial.
- Leadership or mentoring experience is advantageous but not essential.
- Full training on company systems and processes is provided.
Why work with us:
- Competitive monthly salary.
- Ongoing training and professional development.
- Clear career progression opportunities.
- Supportive and collaborative working environment.
- Stable full-time employment.
- Recognition for strong performance.
- Modern workplace with an inclusive culture.
- Opportunity to develop leadership and customer service skills.
Pay: £2,700.00-£3,500.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
