We are looking for a Student Support Officer to join our Student Services team at our Cadbury College campus on a full time, fixed term (2026/2027 academic year), 39 week term time only basis to help create a safe, positive and supportive environment where every learner can thrive.
As a Student Support Officer, you will be a visible and positive presence around college, helping to promote Respect, Responsibility and Ready to Learn. You will build strong relationships with learners, encourage positive behaviour and attendance, and provide individual support and guidance when students need it.
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Promoting a safe, positive and effective learning environment
- Monitoring learner behaviour and designated areas
- Supporting positive behaviour, attendance and respect
- Building positive relationships with learners and providing individual guidance
- Working closely with Student Attendance Officers to improve attendance
- Signposting learners to appropriate support
- Responding as a first aider when required
- Maintaining accurate records of interventions and incidents
- Encouraging learners to take responsibility for their attendance and behaviour
- Working collaboratively with colleagues and following College policies and procedures
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Recent, relevant experience in a similar role
- Experience supporting learners in an educational environment
- A commitment to creating a safe and positive learning environment
- The ability to understand and respond to individual learner needs
- The ability to produce clear and meaningful incident/accident reports
- A willingness to undertake further training and continuing professional development
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Top-Tier Salaries – We offer
sector-leading pay with some of the most competitive salaries around
Unbeatable Time Off – Enjoy
35-50 days of annual leave, plus
8 bank holidays AND extra time off at Christmas – because work-life balance is essential
Fast-Track Your Career – Take advantage of
dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
- ️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
Fitness Perks – Enjoy our
college gym facilities or discounted rates at local gyms to keep you feeling your best
Generous Pension Contributions – We invest in your future with
23.68% employer contribution for teaching roles and
21.5% for non-teaching roles
Retail & Travel Discounts – Unlock
exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
Free Will Writing – We’ve got your back with professional support for your future planning
Free Flu Vaccine – Stay healthy and protected at no cost to you
Wellbeing Support – Access
confidential counselling services and wellness platforms to support your mental and emotional health
We Celebrate You! – We recognise and appreciate your hard work with
awards, recognition events, and celebration days throughout the year.
Sandwell Family of Colleges is a group of educational institutions located in the West Midlands region of England, offering a diverse range of courses and programs to cater to various interests and career aspirations. The family comprises of Sandwell College, Cadbury Sixth Form College, Central St Michael, Professional Academy, Central St Michaels Science, Engineering and Manufacturing Centre. With state-of-the-art facilities, experienced teaching staff, and a commitment to student success, the Sandwell Family of Colleges provides a supportive and inclusive learning environment, enabling individuals to pursue their educational and career goals effectively.
Sandwell Family of Colleges is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We have robust policies and procedures in place to ensure a safe and secure learning environment for all our students and staff. At Sandwell Family of Colleges, we believe that creating a safe, nurturing and inclusive environment is essential for enabling our students to thrive academically and personally. We are unwavering in our commitment to safeguarding and will continue to uphold the highest standards to protect the most vulnerable members of our community.
Please note that as part of our onboarding process, you will be required to either undergo an Enhanced DBS check or provide your existing Enhanced DBS certificate if you are registered with the Update Service.
We expect all applicants to be fully transparent about any information that may be disclosed as part of this check so that we can discuss it at the earliest opportunity. For more information on what may show on your Enhanced DBS check please visit: https://vetting.com/blog/what-shows-and-doesnt-on-a-dbs-check/
We reserve the right to close this job vacancy before the advertised application deadline.
