LeBern Limited is looking for a confident and commercially focused Sales Executive to join our growing Tenant Eviction department. This is a newly created role for someone who can take ownership of incoming enquiries, speak confidently with landlords and letting agents, explain our services and convert suitable leads into paying clients.
You will not be expected to sell every LeBern service. Your focus will be specifically on Tenant Eviction services, allowing you to develop strong specialist knowledge and take full ownership of this sales pipeline.
What you will be doing
- Responding to new Tenant Eviction enquiries by telephone and email.
- Contacting landlords, letting agents and property professionals.
- Understanding each prospective client’s situation and objectives.
- Explaining the available services, fees and next steps.
- Preparing and following up quotations.
- Issuing payment and onboarding information.
- Managing leads from first contact through to conversion.
- Re-engaging previous enquiries and existing clients.
- Maintaining accurate CRM records and follow-up dates. Reporting on leads, conversions, revenue and pipeline activity. Working closely with the operational team to ensure a smooth handover after each sale.
- Identifying opportunities for additional services as a case progresses to convert to PM/GR leads
Performance targets
This is a target-driven sales position.
The successful candidate will work towards:
- A lead-conversion rate of approximately 20%–30%.
- Agreed monthly and quarterly revenue targets.
- Consistent telephone, email and follow-up activity.
- Accurate and complete CRM reporting.
- Performance-related bonuses will begin when eligible collected revenue exceeds the agreed amount
Full details of the bonus structure will be confirmed as part of the employment offer.
What we are looking for
You should have:
- Previous experience in telephone sales, business development or lead conversion.
- Confidence speaking with customers and discussing fees.
- Strong listening, questioning and objection-handling skills.
- A track record of converting enquiries into paid business.
- Excellent follow-up and organisational skills.
- Professional written and verbal communication.
- Experience using a CRM or customer-management system.
- The ability to work towards clear conversion and revenue targets.
- A calm and empathetic approach when dealing with customers experiencing difficult circumstances.
- Strong attention to detail and accurate record keeping.
- Experience in property, lettings, estate agency, legal services, landlord services or debt recovery would be advantageous but is not essential
Training on LeBern’s Tenant Eviction services and processes will be provided.
Pay: £21,000.00-£23,000.00 per year
Benefits:
Work Location: Hybrid remote in Ilford IG1 4TD
