Company Overview
Stirling Hotel Services Ltd is a dedicated hospitality provider operating within the University of Stirling. Our team creates welcoming environments and memorable experiences for students, staff, visitors, and guests through a variety of accommodation and dining services on campus.
Overview
We are seeking an energetic and friendly Hotel Receptionist to join our vibrant team. In this role, you will be the first point of contact for guests, ensuring a smooth and welcoming check-in experience while providing exceptional guest services. Your enthusiasm and professionalism will help foster a positive atmosphere that reflects our commitment to hospitality excellence.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage guest inquiries via phone, email, and in person with professionalism and courtesy, demonstrating excellent phone etiquette.
- Provide information about hotel facilities, local attractions, and services to enhance guest experience.
- Handle reservations, cancellations, and modifications accurately using the hotel management system.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards.
- Address guest concerns promptly and effectively, escalating issues when necessary to ensure satisfaction.
- Maintain a tidy and organized reception area while adhering to health and safety standards.
Requirements
- Previous hotel or hospitality experience is highly desirable but not essential; training will be provided for the right candidate.
- The position operates on a shift basis, 5 over 7 days. Must be aware of an willing to work this pattern. 7am until 3.30pm or 2.30pm -11pm , this involves weekend working.
- Multilingual or bilingual abilities are a strong advantage for serving our diverse guest base.
- Excellent communication skills with a focus on friendly, professional interaction.
- Strong organizational skills with attention to detail when managing reservations and guest requests.
- Ability to remain calm under pressure while handling multiple tasks efficiently.
- Knowledge of hospitality industry standards and guest service principles is preferred.
- A positive attitude coupled with a passion for delivering outstanding customer service.
Join us in creating heartfelt experiences that leave lasting impressions! We offer paid positions that support your growth in the hospitality industry while providing a dynamic work environment on our beautiful campus.
Pay: From £13.45 per hour
Expected hours: 40.0 per week
Benefits:
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
