At Holland Opticians, we believe that exceptional eye care deserves an exceptional patient experience.
We are a well established independent opticians in the heart of Great Malvern, combining advanced clinical technology, high quality products and genuine personal service. Our patients choose us because they value expertise, attention to detail and a level of care that goes beyond the ordinary.
Following the retirement of a longstanding team member, we are looking for a friendly, organised and proactive full time Front of House/Receptionist to join our team.
The Role
As the first point of contact for our patients, you will play a vital role in ensuring the smooth day to day running of the practice. Whether welcoming patients, answering telephone enquiries, responding to emails or helping manage the flow of appointments throughout the day, you will help create the warm and professional experience that our practice is known for.
This is a busy and varied role. No two days are quite the same, so you will need to be comfortable prioritising tasks, adapting quickly and remaining calm under pressure.
Typical responsibilities include:
- Greeting and checking in patients
- Booking appointments accurately
- Answering telephone and email enquiries
- Completing NHS and practice paperwork
- Processing payments and managing transactions
- Ordering contact lenses and practice supplies
- Supporting the smooth running of clinics throughout the day
- Maintaining a tidy and welcoming practice environment
- Assisting with patient queries and follow-up requests
- Carrying out preliminary patient examinations following training
Who We Are Looking For
The people who thrive in our team are friendly, hardworking and genuinely enjoy helping others.
You will likely be someone who:
- Takes pride in providing excellent customer service
- Enjoys working with people and building rapport
- Learns new systems and procedures quickly
- Is highly organised and pays close attention to detail
- Can juggle multiple tasks while remaining calm and professional
- Uses initiative and looks for ways to help rather than waiting to be asked
- Is confident using computers and technology
- Works well as part of a team
- Is happy to ask questions when unsure and is keen to learn
Previous experience in optics is welcome but not essential as full training will be provided. As mentioned the role is full time, with our working days running 8:45-5:15 midweek (except Tuesdays which are an 8:30am start) and will include alternate Saturdays (8:45am until 4pm)
If you are someone who enjoys being busy, takes pride in doing things well and wants to be part of a team committed to providing an exceptional patient experience, we would love to hear from you.
Pay: Up to £12.71 per hour
Work Location: In person
