This is an exciting opportunity for a proactive and hands-on professional to play a central role in shaping and delivering international recruitment operations at the University of Worcester. Working at the heart of a highly successful, close‑knit team, you will take ownership of key processes, drive continuous improvement, and build strong relationships across the University and with global partners. The role offers genuine scope to make an immediate impact, combining strategic oversight with day-to-day operational delivery. You will be making a valuable contribution to an ambitious team focused on excellence in student experience.
Main Duties
To lead the implementation and oversight of the Agent Quality Framework processes within the University’s international recruitment activities, ensuring alignment with institutional policies, regulatory UKVI requirements, and sector best practice within higher education.
To manage and deliver an excellent external-facing, continuously improving and customer-focused professional international recruitment support service which meets the needs of student applicants through collaboration with of internal and external stakeholders in a timely and cost-effective manner.
To manage and deliver an internal-facing proactive support process for international applications including management of the relationships between the International Recruitment Team, Admissions, Communications, Academic Schools, Compliance Team, Finance, agents and applicants.
Working with central communications to embed specialist marketing and CRM functions for international applicants to increase conversion, working collaboratively with colleagues in admissions, international recruitment, compliance, student experience and recruitment managers in academic schools.
To lead on enhancing the working relationship with admissions and Schools looking at new and existing policies and processes that enable collaborative solutions for increased conversion and applicant quality.
To manage and report on finance and budgets for the recruitment team including agent commission, travel budgets, conference and event budgets including agent conferences and activities such as pre-departure or applicant events.
To manage finance activities for the whole international team including but not limited to: procurement activities, expense claims, purchase orders and third-party payments.
To take responsibility for the international department training and staff development plan working with the International Senior Management Team.
To take prime responsibility for the administration of agent commission, including managing agent contracts, validation of claims, approvals, and liaison with Finance to ensure accurate and timely payments in line with contractual terms.
To manage and coordinate the Agent Onboarding process and Agent Agreements, ensuring contractual terms are reviewed and updated as appropriate, that the agent contract process is followed including due diligence and other checks. As part of this to retain an up-to-date central SharePoint database and ensure that regulatory and University reporting takes place as appropriate
To take prime responsibility for the management of enquiries from prospective students and applicants and proactively manage engagement working with other colleagues as appropriate.
To respond to applicant enquiries using knowledge and judgement to answer more complex issues such as qualification or language questions relevant to the assigned recruitment region. As part of this to ensure professional representation of the University of Worcester in all communications with prospective students and partners.
To act as key point of contact for arranging incoming visits for prospective students, parents, agents, sponsors and other visitors, liaising with academic and professional support colleagues where necessary.
To contribute to and support delivery of operational plans and implementation of international department or university wide projects to improve the efficiency and effectiveness of the recruitment cycle, establishing monitoring procedures to keep track of progress.
To contribute to the development and production of international marketing materials and the management of the content of the country webpages.
To work closely with Admissions, the International Compliance and International Experience teams in areas of overlap relating to UKVI compliance, international student experience and mobility.
To represent the University externally and at visits by representatives, embassies, educational institutions; and to liaise with external bodies such as the British Council and UKCISA.
To undertake other duties with relation to international marketing and recruitment activities as directed by the Deputy PVC International and External Affairs or the Pro Vice Chancellor Communications, Culture and External Affairs.
Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training.
Take steps to ensure and enhance personal health, safety, and well-being and that of other staff and students.
Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion and takes into account the University's commitment to environmentally sustainable ways of working.
What's In It For You?
Annual incremental increase up to £31,236, with the opportunity to progress to £37,694 subject to performance and the university reward scheme
Up to 36 days of leave per year (inclusive of bank holidays and University closure days) rising to 41 total days after 5 years’ continuous service
Access to a range of benefits including our Staff Retail Benefits Scheme
Wellbeing advice and support through our Employee Assistance Programme
In-house training and development support
A friendly, inclusive and supportive culture and work environment
Disclosure: This employment is exempt from the Rehabilitation of Offenders Act 1974. Candidates will be required to declare any criminal convictions, cautions or bind-overs, including any that would be regarded as spent under the Act in other circumstances. If you are selected for appointment, you will be required to apply to the Disclosure and Barring Service for a Criminal Records Check/Barred List Check.
Please note that if not already an employee of the University of Worcester, the appointed candidate will be employed through our subsidiary company Uniworc Limited, a wholly owned subsidiary of University of Worcester. Appointees of Uniworc Limited will automatically be enrolled into the Aviva FlexHE defined contribution pension scheme (subject to earnings and other eligibility criteria).
Please note that this post does not meet the minimum salary requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post who will require sponsorship to work in the UK.
