Reception Team Leader – Luxury Hotel
We are currently recruiting for an experienced Reception Team Leader to join the Front Office team at this busy and highly regarded hotel.
This is a fantastic opportunity for a hospitality professional with strong front office experience and a passion for delivering exceptional guest service. As the most senior member of the Reception team, the successful candidate will oversee the day-to-day operation of the Front Office department, ensuring guests receive a warm welcome and outstanding service throughout their stay.
Reporting directly to the Deputy General Manager, the Reception Team Leader will lead by example, support the wider reception team, and play a key role in maintaining the highest service standards across the hotel.
The Perks
As Reception Team Leader you can expect the following:
- Salary of £29,000
- 40-hour contract working 5 days out of 7
- Flexible access to earned wages and financial coaching support
- Paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Employee recognition and reward schemes
- Regular employee appreciation events
- Family and Friends accommodation rates
- Food and beverage discounts across the hotel group
- Ongoing training and development opportunities
- Genuine career progression within a growing hospitality group
The Place
This well-established hotel is renowned for delivering exceptional guest experiences and high standards of hospitality.
The Front Office team plays a pivotal role in creating memorable stays, providing professional and personalised service from arrival through to departure. The hotel offers a fast-paced and rewarding environment with a strong focus on team development and guest satisfaction.
The Person
The ideal Reception Team Leader will have the following:
- Previous experience working within a busy hotel reception environment
- Strong working knowledge of the Opera Property Management System
- Experience supervising, leading, or mentoring a reception or front office team
- Excellent customer service and communication skills
- Confidence making decisions and resolving guest issues independently
- Strong organisational skills and excellent attention to detail
- Ability to remain calm and professional in a fast-paced environment
- Flexible approach to shifts, including weekends and bank holidays
- Positive, hands-on attitude with a genuine passion for hospitality
If you are an experienced Front Office professional looking for an exciting leadership opportunity within a quality hotel environment, apply today!
