Job Title: Maternity Cover Part Time Clinic Reception & Retail Sales Assistant
Location: Michies Pharmacy, 24 Market Square, Stonehaven
Hours (Part time - job share)
2-3 full days a week (9am-5:30pm) and alternative Saturdays
Starting: Mid August or possibly earlier
Salary
Competitive £13.50 per hour – depending on experience
Job Purpose
Dual role Clinic Receptionist and Retail Sales Assistant.
You will be the main point of contact for patients, providing a warm, professional and efficient service. The role is key to ensuring the smooth day-to-day running of the clinic, supporting clinicians, managing appointments and maintaining high standards of patient care and confidentiality.
With additional Sales Assistant role to deliver excellent customer service, support daily store operations, and help maintain an attractive retail environment. The role involves assisting customers, processing sales, replenishing stock and merchandising.
Key Responsibilities
Front-of-House Duties
- Greet patients and customers in a friendly, professional manner
- Manage patient check-in and check-out processes
- Answer telephone calls, emails and enquiries promptly and courteously
- Handle patient queries and concerns with sensitivity and discretion
Appointment & Diary Management
- Book, amend and cancel appointments using the clinic’s booking system
- Manage clinician diaries to maximise appointment availability
Clinic Operations
- Support clinicians with administrative tasks as required
- Ensure reception and waiting areas are clean, tidy and welcoming
- Liaise with clinicians and management to ensure smooth clinic flow
Retail Sales
- Process payments
- Handle basic cash and card transactions
- Assist customers with
- Assist customers with product selection and purchasing decisions
- Maximise sales through upselling and cross-selling opportunities
- Assist the buyer in replenishing stocks
- Keep the store clean, organised, and visually appealing
Skills & Experience
Essential
- Excellent communication and interpersonal skills
- Strong organisational and time-management abilities
- Confident using computer systems and booking software
- Professional, calm and empathetic manner
- Ability to maintain strict confidentiality
Desirable
- Previous experience in a customer-facing role
- Experience handling payments
Personal Attributes
- Friendly, approachable and patient-focused
- Reliable and punctual
- Able to multitask in a busy environment
- Team-oriented with a positive attitude
- Attention to detail
Training & Support
Full training will be provided, including clinic systems, procedures and compliance requirements. Ongoing support and development opportunities available.
Work Location: In person
