About us
Acorn Analytical Services is a fully independent asbestos consultancy in the UK, offering a range of services including asbestos management, surveys, removal management, and training.
We have a dedicated team providing bespoke solutions ensuring safety and compliance. With UKAS accredited laboratories, we ensure quick and accurate testing. Founded in 2000, with over 100 years of combined management experience, we specialise in commercial asbestos management, partnering with various property management businesses and multi-site companies. Acorn Analytical Services have offices in Northampton, Cleckheaton and Stoke-on-Trent providing nationwide service.
Housing Account Manager
Come join the Acorn team, where we pride ourselves on maintaining top housing contracts that meet and exceed our clients’ expectations. As a Housing Account Manager, you will play a pivotal role in ensuring smooth operations right from the initial inquiry stage through to completion, all while adhering to the specific Key Performance Indicators (KPIs) set forth.
Key Responsibilities:
- Oversee all housing inquiries, jobs, and projects ensuring they transition seamlessly from inception to completion.
- Engage in active management of housing contracts including client communications, SLA adherence, quotations, and necessary reporting.
- Be the go-to point of contact for clients, tenants, and surveyors, addressing queries and ensuring satisfaction.
- Maintain a hands-on approach by daily interaction with tenants, clients, and surveyors to have a firm grasp on the work being done and addressing any concerns promptly.
- Ensure meticulous data management on our tracking system for smooth work program delivery and client portal usability.
- Monitor and manage the ‘housing inbox’ to ensure all requests are promptly actioned.
- Assist in general administrative duties and provide cover during sickness or annual leave as needed.
Key Performance Indicators:
- Uphold client Service Level Agreements (SLAs) ensuring they are met, recorded, and reported accordingly.
- Maintain a well-organised approach to daily activities with a keen understanding of reporting and timescales.
- Ensure accurate data maintenance in the tracking system for smooth program deliveries.
Qualifications:
- Minimum C grades in English and Maths or equivalent/higher qualification. Suitable previous experience will also be considered.
Benefits:
- 23 days holiday plus birthday off
- Christmas shutdown period
- Royal London pension scheme
- Company Social Events
- On-site Parking
Team Culture and Social Events:
We believe that a cohesive team is the backbone of great service delivery. We foster a vibrant and inclusive culture where every member feels valued and motivated.
We are committed to giving back to the community through various charity events and initiatives that we engage in as a team. Whether it's a fundraising bike ride, a community clean-up, or a charity auction, there’s always an opportunity to contribute to a good cause while bonding with your teammates.
We also host a variety of social events throughout the year, celebrating milestones, festivals, and achievements, making sure there’s a perfect blend of work and play. These gatherings not only help in building a strong sense of camaraderie among team members but also create lasting memories.
Our aim is to create a supportive environment where you can grow professionally while enjoying a rich and fulfilling social life within the team. At Acorn you’ll find a family that works together and celebrates together, driving towards common goals while making the journey enjoyable.
Additional Information:
- You will report directly to the Housing Manager.
- Commitment to compliance with Company Procedures, UKAS, and HSE is essential.
- Willingness to attend training courses and meetings as required.
- Collaborate effectively with team members, and display a willingness to assist across various tasks, contributing to a positive, cooperative work environment.
- Actively engage in staff development, assisting in the growth of junior members and fostering a learning environment in line with Acorn’s core values of Quality, Integrity, Respect, Teamwork, and Innovation.
- Salary £30,000 - £34,000 PA + Monthly Performance Based Bonus (Following probation completion) OTE up to £36,400 PA.
Job Type: Full-time
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Application question(s):
- Do you have any Account Management experience
Work Location: Hybrid remote in Northampton NN3 6QB
