Overview:
You will be working within our Reception team to ensure the smooth and efficient operational running of our Hotel Reception. You will also have the opportunity to look after our small function room bookings.
Key Responsibilities:
· Welcoming guests, checking their details against their bookings, getting them checked in and providing room keys.
· Answering phone calls from customers and guests, handling their enquiries, taking messages, accepting bookings for the hotel and restaurant.
· Completing administrative tasks.
· Preparing hotel guests room bills, checking guests out and taking payments.
· Take enquiries for our small function rooms and providing information and prices.
· Provide booking forms and invoices to clients for their function.
· Provide event plans to the internal teams to ensure that all departments are notified of each events requirements.
· Assist with other areas of the business as and when required.
Requirements of the role:
· A positive attitude, as well as courteous and professional at all times
· Strong communication and interpersonal skills
· Excellent administration and organisation skills
· Strong IT skills and knowledge of Microsoft applications
· Committed to delivering high levels of customer service
· Flexibility and the ability to respond appropriately to changing situations
Part time role – includes early mornings, evenings and weekends and also the flexibility to cover holidays and sickness
Must have their own transport due to rural location.
Pay: £13.36 per hour
Benefits:
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Work Location: In person
