Role: SEND Team Manager (Tribunals, Complaints and Resolutions)
Salary: Grade L £50,269 - £53,460 a year
Location: Council House
Hours: 37 hours a week
Closing Date: 10/07/2026
An exciting opportunity has arisen to join our friendly and supportive SEND Team as part of Learning, Inclusion and skills service as an Tribunals, Complaints and Resolutions SEND Team Manager. We are excited to welcome a new manager as part of our expanding team.
We are looking for people who share our belief in every child accessing the right support, at the right time in Derby and our commitment to improving the lives of children and young people. You must have a passion to work in Tribunals, Complaints and Resolutions within the
SEND environment and have a vast range of experience within this remit, alongside the experience of managing and leading a team.
You will lead and manage the Tribunals, Complaints and Resolutions
SEND Team alongside the other SEND Team Managers. This will include supervising, managing and developing team members in order to deliver the service efficiently and effectively. The main part of this role will be ensuring the leadership and management of complaints, tribunals, mediations, LGO’s and judicial reviews. In Derby we are really proud of our resolutions team. This team currently consists of two Tribunals and Resolutions Officers, One SEND Officer and an assigned Caseworker who is also specifically dedicated to this area.
The post holder will work along side two other SEND Team Manager who oversee primary, secondary, new assessments and annual reviews to ensure that all statutory duties are adhered to. This post will require the team manager to lead and manage officers across the service and may fall outside of the initial remit across the service.
Please note applicants that choose to submit their CV, must ensure that they include a covering letter no more than 2 sides of A4 outlining how they meet the person specification and essential criteria outlined in this application. They must also include the declaration form. If the CV, covering letter and declaration form are not submitted together, then we will be unable to consider the application.
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
- Flexible work/life balance scheme
- Hybrid working
- Modern office environment
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
- Local Government Pension Scheme
- Team Derby Rewards – retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programme, Wellbeing Calendar and Support
- Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
- Support for colleagues who are carers
About You
To be successful in this role, you’ll ideally have…
Experience in managing and leading a team of people within the LA SEND environment
Experience of leading, managing, preparing, resolving and responding to tribunals, mediations, LGO’s, judicial reviews and MP enquiries
Up to date knowledge and experience of applying the SEND Code or Practice 2014 and the Children and Families Act 2014, alongside any other SEND legal policy
Working alongside a range of professionals to ensure that decisions are balanced on the needs of the child, alongside the statutory guidelines and legal frameworks associated with this.
Confident use and application of systems to ensure robust and high quality communication and recording of decision making discussions and outcomes.
Next Steps
If you would like to apply for this vacancy via an application form, please submit an application via the Derby City Council website.
The closing date for this vacancy is at midnight on 10 July 2026. Any applications received after the closing date will not be accepted.
Interviews will be held: 13 July 2026
If you would prefer to apply for this job using your CV, then please download the attached Declaration Form and send it to [email protected]. Without a completed declaration form, your application will not be accepted. We also encourage you to download the Equalities Form and return this to [email protected], however this is optional and will not affect your application.
Important Information
Links to the full Job Description and Person Specification are below.
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application, please read our guidance on filling in your application form.
Remember to align your personal statement to the essential criteria in the Person Specification.
Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected]. https://www.derby.gov.uk/signing-service/
