About Us
We are a well-established fire and security systems company providing installation, maintenance and emergency support services to commercial customers throughout the UK.
We are looking for an organised and reliable Service Administrator to join our busy Service Department. This is a varied office-based role that combines customer service, administration and scheduling support, helping to ensure that our customers receive an excellent service and that our engineers are deployed efficiently.
The Role
Working within our Service Team, you will help coordinate service requests, maintenance visits and customer enquiries. Whilst some calls are received by telephone, many customer requests arrive via email and online portals, making this a predominantly administrative and coordination-based position.
Your responsibilities will include:
- Processing customer service requests and enquiries
- Managing incoming emails and customer communications
- Scheduling engineers for reactive and planned maintenance visits
- Updating our service management system with job information and customer updates
- Liaising with customers regarding appointments and service progress
- Raising invoices and purchase orders where required
- Managing customer web portals and service records
- Supporting the planning of preventative maintenance visits
- Producing service reports and maintaining accurate records
- Assisting other departments with service-related administration
About You
We are looking for someone who is:
- Organised and able to manage multiple tasks
- Confident communicating with customers by phone and email
- Comfortable using computer systems and Microsoft Office
- Accurate with data entry and record keeping
- Able to work well in a busy office environment
- A team player with a positive attitude
Previous administration, customer service or scheduling experience would be beneficial but is not essential, as full training will be provided.
Why Join Us?
We're a well-established independent fire and security company where every member of the team plays an important role. As a Service Administrator, you'll be at the centre of our service operation, helping customers, supporting engineers and keeping things running smoothly on a daily basis.
Unlike larger organisations, you'll work closely with colleagues across the business and be recognised for the contribution you make. We believe in providing a supportive working environment, full training and the opportunity to develop your skills over time.
What we offer:
- A friendly and supportive team environment
- A varied role where no two days are the same
- Full training and ongoing support
- Stable Monday to Friday working hours (8:30am to 5:00pm)
- The opportunity to build administration, customer service and planning skills
- A close-knit business where your contribution is recognised and valued
- Long-term job security within an established company
- Free on-site parking
- Smart/casual dress
- Auto-enrolment pension scheme
- Tea and coffee provided
Apply Now
If you are organised, customer-focused and looking for a varied administration role within a growing business, we'd love to hear from you.
Pay: Up to £24,784.50 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
