JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Overview: The Senior Facilities Manager (SFM) partners with the Regional Facilities Manager (RFM) to deliver operational excellence across a designated portfolio while developing high-performing facilities teams. This dual-focus role balances strategic people leadership with hands-on property management to drive client satisfaction, team development, and alignment with JLL's standards.
Reporting StructureReports to: Regional Facilities Manager (RFM)
Direct Reports: Facilities Managers within the assigned region
Matrix Relationships: Works collaboratively with Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services teams, Client Financial Services (CFS), and receives guidance from Client FM Leads
Core ResponsibilitiesPeople Leadership & Team DevelopmentWorking in partnership with the RFM, the SFM is responsible for:
Talent Management
Recruit, onboard, develop, and retain a high-caliber facilities management team
Conduct performance management, goal-setting, and year-end assessments in collaboration with the RFM and Client FM Leads
Identify and nurture key talent through effective career development planning and internal mobility opportunities
Provide mentorship and day-to-day coaching to designated team members requiring development support
Operational Team Management
Manage property transitions into the portfolio following JLL policies and procedures documented on the PAM Process Hub (Connect site)
Oversee TUPE processes for staff transfers in coordination with the RFM and JLL HR
Address employee relations matters and support recruitment activities as needed
Ensure team alignment with major functional initiatives and data collection requirements from the IFM (Investor Facilities Management) central team
Quality & Standards
Ensure all team members are appropriately trained, developed, and deployed according to JLL standards
Align supplier transitions and contract management with JLL Procurement Policy or client-appointed supplier frameworks
Facilities & Portfolio ManagementClient Relationship & Service Delivery
Serve as the Lead FM representative for designated key clients, taking operational direction from relevant Client FM Leads
Own and deliver operational KPIs as defined in Property Management Agreements (PMAs) and client-specific initiatives
Act as the primary point of contact for occupiers regarding day-to-day building operations, providing expert advice and guidance
Deliver 'Instinct' (customer experience) operational initiatives in collaboration with service partners
Financial Management
Prepare and manage service charge budgets, monitoring expenditure against pre-defined cash limits
Conduct quarterly variance reporting and service charge reconciliations according to agreed accounting practices
Administer non-recoverable budgets effectively
Lease & Compliance Management
Understand and apply principal lease terms affecting facilities management and client service obligations
Maintain clarity on common area extents and tenant covenant compliance
Inform Surveyors of occupier matters influencing valuation, investment considerations, and covenant compliance
Report to Surveyors per agreed procedures, keeping the RFM informed on facilities management standards
Procurement & Contractor Management
Procure supplies and services in accordance with JLL's PAM procurement program, utilizing accredited contractors and framework agreements
Implement JLL purchase ordering systems and ensure value-for-money outcomes
Monitor contractor performance against agreed standards and review service contracts regularly
Health, Safety & Risk Management
Establish and maintain best-practice health and safety arrangements aligned with JLL's risk management program and RFM guidance
Address all risks identified in independent Risk Assessments and participate in JLL's audit process and Site Compliance inspections
Maintain, test, and implement disaster planning procedures for all emergencies
Organize and coordinate fire evacuation drills and emergency response procedures
Issue permits to work and site regulations for all contractor activities
Asset & Maintenance Management
Ensure reactive maintenance and day-to-day service requirements are delivered in a timely, cost-effective manner
Maintain comprehensive knowledge of all HVAC, mechanical, and electrical equipment in managed buildings
Ensure maintenance contracts align with O&M manual requirements
Coordinate with building surveyors, architects, and consultants on major works projects
Identify and arrange minor planned works in collaboration with Surveyors
Environmental & Sustainability
Implement JLL's Socially Responsible Management program including environmental and sustainability policies
Monitor water hygiene, asbestos management, and other environmental compliance requirements
Documentation & Administration
Maintain proper site records in accordance with best practice standards
Develop and update occupier handbooks to defined standards for each property
Manage routine correspondence using JLL standard documents and templates
Establish regular inspection programs aligned with insurance and regulatory requirements
Transaction Support
Ensure property readiness for sale by responding to due diligence enquiries from a facilities perspective
Monitor vacant/void properties in accordance with client insurance policies
Assist with insurance claims relating to site incidents, managing quotes and works as directed by insurers or loss adjusters
Out-of-Hours Responsibility
Participate in JLL's established out-of-hours cover and emergency response procedures
Key CompetenciesProven people leadership and team development capabilities
Strong client relationship management and service delivery orientation
Financial acumen including budget preparation and variance analysis
Technical knowledge of building systems and facilities operations
Health and safety expertise and risk management skills
Procurement and contract management experience
Excellent communication and stakeholder management abilities
Problem-solving and decision-making under pressure
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
