Overview
Join our dynamic hospitality team as a Hotel Receptionist, where your energetic and welcoming attitude will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for guests, providing friendly assistance, efficient check-in and check-out services, and ensuring every visitor feels valued and comfortable. Your enthusiasm and professionalism will help create a positive atmosphere that encourages repeat visits and memorable stays.
Responsibilities
- Greet guests warmly upon arrival, offering personalized assistance to ensure a smooth check-in process
- Manage guest inquiries via phone, email, and in person with excellent phone etiquette and clear communication
- Handle reservations, cancellations, and modifications accurately using hotel management software
- Provide information about hotel amenities, local attractions, transportation options, and dining recommendations
- Address guest concerns promptly and professionally, escalating issues to management when necessary
- Maintain a tidy and organized front desk area to promote a welcoming environment
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards of hospitality
Experience
- Previous hotel or hospitality experience is highly preferred, demonstrating familiarity with guest services and hotel operations
- Multilingual or bilingual skills are a significant advantage, enabling effective communication with diverse guests
- Strong phone etiquette skills to handle inquiries efficiently and courteously
- Experience in providing exceptional guest services in fast-paced environments
- Knowledge of hospitality industry standards and procedures to deliver consistent service excellence
We are committed to creating an inclusive environment where energetic professionals can thrive. This paid position offers an exciting opportunity to develop your hospitality skills while making a positive impact on our guests’ experiences.
Pay: £12.71 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
