Role: Customer Order Co-ordinator
Focus: This role sits at the centre of our operations — half purchasing, half order co-ordination
Who are we
Brass Monkey exists to help everyone experience the power of a cold water dip every day.We do it by being the crusader for our 'challenge creates change’ philosophy, by guiding people to access, own or follow the practice of cold water immersion, in whatever way works for them.We have very clear and strong values that drive our business and need to resonate well with all members of our growing team.
Our shared beliefs:
- Bravery is the mother of invention: The fearless are merely without fear, people who act despite their fear are truly brave. Failure is feedback. Push on, don’t worry about getting it wrong. Live curious. Be inventive and imaginative. The business was built on curiosity and let’s face it, a crazy idea. If you can push on and push out of your comfort zone you could be the spark behind the next one.
- OK is not OK: Remarkable things only happen if you commit and give your everything. We don’t cut corners, we don’t do things by halves. Just think what 2% more might bring. No pain, no gain as they say. Set a standard. Keep your promises. Bring your A Game every day.
- Kindness is magic: Nothing good happens until other people feel good. Whether that’s our families, our colleagues, our customers or our community. We will always strive to maintain our generosity of spirit by staying compact enough to care and focused on what and who matters most. Caring for people and doing the right thing in the right way deserves to be celebrated.
Still with us? Awesome, read on.
Job Role & Requirements
This role sits at the centre of our operations — half purchasing, half order co-ordination. You'll manage the flow of information and transactions from suppliers through to customer delivery, making sure nothing gets lost in the handoffs between teams.
It's a pivotal role. You'll coordinate activity from suppliers, through production, to final delivery — keeping things running smoothly, on time, and clearly communicated. It suits someone highly organised, proactive, and calm under pressure, who enjoys bringing structure to a fast-moving environment.
What a normal day looks like
The work falls into three types, and a typical day moves through all of them:
— Reactive — supplier replies, customer calls, internal chasing.
— Planning — raising POs, booking deliveries, updating systems.
— Firefighting — missing parts at the last minute, working out where something's got to.
Mornings tend to be purchasing-heavy (raising POs, chasing suppliers, updating delivery dates); the middle of the day is internal coordination (checking build status, updating the team); afternoons lean towards logistics and customers (booking deliveries, contacting customers, finalising shipments). No two days are identical, but that's the rhythm.
Key Responsibilities
Purchasing & Supplier Coordination
— Raise and manage purchase orders.
— Chase suppliers for delivery dates and updates.
— Maintain accurate delivery information in our MRP system.
— Flag risks and shortages early — before they become a problem.
Operations & Delivery Coordination
— Contact customers to arrange delivery dates.
— Track completed units and coordinate readiness for dispatch (we dispatch every Tuesday and Thursday).— Support logistics scheduling and transport bookings.
— Respond to ad-hoc delivery queries in the shared orders inbox.
— Maintain clear, accurate status updates across systems.
Cross - Team Coordination
— Act as the central point of communication between Purchasing, Production and Logistics.
— Keep information current and visible to everyone who needs it.
— Chase updates proactively — without needing to be asked twice.
What success looks like
— No surprises on missing parts.
— Clear visibility of what's ready to ship, and when.
— Customers booked in for delivery promptly.
— Smooth communication across teams.
About you
— Highly organised and detail-oriented.
— Confident communicating with suppliers and customers.
— Proactive — able to chase information without hesitation.
— Comfortable working across multiple systems (MRP, spreadsheets, and the rest).
— Calm, structured, and solutions-focused, even when things move fast.
Your experience
— Experience in manufacturing or operations.
— Exposure to purchasing or supply chain coordination.
— Familiarity with MRP systems.
Role Details
- 37.5 hrs a week
- Location: Hybrid working – remote and Thorp Arch Trading Estate
- Salary: Full time £25,500 to £27,000 depending on experience
- Holidays: 25 days
- Additional Benefits:
- Company laptop (MacBook Air)
- Company pension scheme
- Christmas parties
- Flexible working hours & locations
A detailed benefit summary will be included in our offer letter
Pay: £25,500.00-£27,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Thorp Arch: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you commute to Wetherby West Yorkshire for this job
Work authorisation:
- United Kingdom (required)
Work Location: In person
