As a Barista, you will play a pivotal role in creating a positive and memorable coffee shop experience for our valued customers. You'll be responsible for crafting and serving a variety of high-quality coffee beverages, teas, and other specialty drinks. With your warm personality and exceptional customer service skills, you will build lasting relationships with our guests, turning them into regular patrons and ambassadors of our brand.
Key Responsibilities:
Coffee Crafting: Prepare and serve a diverse range of coffee-based beverages, including espressos, lattes, cappuccinos, mochas, and more. Master the art of coffee extraction, milk frothing, and latte art to create visually appealing and delicious drinks.
Customer Service: Greet customers with a friendly smile, provide product recommendations, and take orders accurately and efficiently. Engage in genuine conversations with customers, ensuring they feel welcomed and appreciated throughout their visit.
Cash Handling: Process cash and card transactions promptly and accurately using our point-of-sale system. Ensure that the cash register is balanced at the end of each shift.
Store Maintenance: Restock inventory and notify management of any supply needs and maintain a clean and organized workspace, following food safety and hygiene standards at all times.
Product Knowledge: Stay informed about the coffee beans and blends we offer, including their origin, flavour profiles, and brewing methods. Educate customers about our full menu products when asked.
Upselling and Promotions: Proactively promote seasonal beverages, limited-time offers, and loyalty programs to enhance the overall customer experience and drive sales.
Requirements:
Passion for Coffee: An unwavering enthusiasm for coffee and its culture, with a desire to continuously expand your knowledge and skills in the field.
Customer-Focused: Excellent interpersonal skills with a friendly and approachable demeanour. Ability to connect with customers, understand their preferences, and provide exceptional service.
Team Player: Collaborative and able to work effectively in a fast-paced team environment, supporting colleagues and contributing to a positive work atmosphere.
Attention to Detail: Diligent in following recipes and ensuring beverages are prepared to the highest quality standards. Ability to multitask and maintain composure during busy periods.
Prior Experience: While prior experience as a barista is an advantage, we welcome applications from passionate individuals with no previous experience in the role, as we provide comprehensive training. Previous experience in a customer-facing role is also preferred. If you’re a bubbly, friendly person who is eager to learn and picks things up quickly, we’d love to hear from you too!
Join our team of coffee enthusiasts and take your passion for coffee to new heights. If you're ready to embark on a rewarding journey in the world of specialty coffee and customer service, we invite you to apply and be a part of our coffee shop's success story.
Job Types: Full-time, Permanent
Pay: £12.75-£14.00 per hour
Expected hours: No less than 35.0 per week
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Oxford, Oxfordshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (required)
- Barista/ coffee: 1 year (preferred)
Work Location: In person
