The Varsity Hotel & Spa is looking for a part time reservationist and receptionist, flexible hours covering weekdays, evenings and weekends. This position might be suitable for an individual with previous hotel experience such as Receptionist or Reservationist. The role also involves helping and organizing meetings & events.
Requirements:
- Friendly, courteous and helpful, with excellent communication skills
- Self-motivated and confident
- Highly organised with ability to multitask
- Personable and professional
- Have an exceptional eye for detail
- Driven to exceed guests expectations and deliver exceptional service standards
- Ability to work on your own as well as being a great team player
Responsibilities:
- Manage guest bookings and payments via phone and email and positively respond to all enquiries.
- Promote and sell the services and products offered within The Hotel and Spa.
- Maintain accurate client records in accordance with Company Policy and carry out general administrative tasks as required.
- Handling of various requests for reservations, changes, cancellations and additional information.
- Build and maintain strong relationships with guests and recognise those who are on a repeat visit.
- Supporting the events and reservations team
The core skills and experience required to succeed:
- Previous experience in meeting and events, sales, or the day-to-day running of hotel is a plus. Reception experience is a must.
- Strong commercial awareness with the ability to identify revenue opportunities and drive sales.
- Excellent organizational and multitasking skills, with a strong attention to detail.
- Ability to build and maintain strong client relationships while delivering exceptional service.
- Proficiency in Microsoft Office and event management or CRM software.
- Previous experience of PMS systems such as Opera, ResLink or other is essential, however further training will be provided
Job Types: Part-time, Permanent
Benefits:
- Company pension
- Employee discount
Schedule:
Work Location: In person
Work Location: In person
