GoodWork is a youth employment and social mobility charity, creating fairer opportunities for young people from lower socioeconomic backgrounds. We're recruiting a full-time Senior Programme Officer to be a senior member of our growing programmes team, working to manage the delivery of high-quality employability programmes.
*APPLICATIONS MUST BE SUBMITTED VIA OUR WEBSITE (https://goodworkuk.typeform.com/to/skxgLvos) - APPLICATIONS SUBMITTED ON INDEED WILL BE DISREGARDED*
Key Responsibilities:
We’re looking for a Senior Programme Officer to join our team, taking ownership of programme delivery while also building the systems and structures that help our programmes grow. You’ll join as a senior member of our programmes team, taking a leadership role across our programme design and delivery, as well as contributing to the strategic direction of our work with young people. You’ll report to our Programme Manager.
This role will involve:
Programme Management
- You’ll take ownership of end-to-end delivery across multiple programmes, managing recruitment, onboarding and logistics.
- You’ll independently scope, plan and deliver programmes, setting clear milestones and flagging early where timelines or expectations need to shift.
- You’ll recruit, onboard and manage volunteers, ensuring we deliver a great volunteer experience and maximising impact for our young people.
- You’ll work with our Programme Manager to scope and deliver strategic projects across the programmes team, using data, feedback and learning to improve our programmes over time and looking for opportunities to strengthen our systems, processes and quality.
Programme Delivery
- You’ll provide 1:1 support to young people, checking in on their progress and goals, and offering advice, support and accountability throughout their journey.
- You’ll design and deliver training for young people, alongside information sessions and training for our corporate partners and volunteers. This will include taking ownership of specific content areas, and supporting more junior team members to build confidence and consistency in facilitation.
- You’ll uphold a rigorous approach to safeguarding, making sure the welfare of the young people we support is prioritised throughout our work.
Stakeholder Engagement
- You’ll lead stakeholder engagement at all levels, from scheduling volunteering days with corporate partners, to checking in with employer partners on how young people are progressing in their roles.
- You’ll support youth engagement and outreach activity where needed.
Team Contribution and Leadership
- You’ll line manage up to two members of the programmes team, holding regular check-ins, providing feedback, and supporting their goal-setting, development and retention.
- You’ll develop others through mentorship, guidance and feedback, particularly in areas where you have stronger knowledge or experience.
- You’ll support hiring, onboarding and training as the team grows.
- You’ll help shape the organisation for the future, sharing feedback and ideas, and researching, proposing and testing new approaches that support team and organisational learning.
What we're looking for:
We’re especially interested in candidates with demonstrable experience owning programme delivery and managing others, alongside strengths in areas like curriculum development, volunteer management, or monitoring and evaluation. You don’t need to have worked in youth employment or the charity sector before, but a commitment to our mission and good understanding of the barriers to work faced by young people from low-income backgrounds is essential.
This is an experienced hire role, and we’re looking for someone with solid professional experience, including some prior experience managing or mentoring others, who can apply sound judgement and hold real ownership in a fast-moving environment. You don’t need to have a degree.
Programme ownership and delivery.
- You have a track record of independently planning and delivering a programme or project end-to-end, setting your own milestones and adapting when timelines or expectations shift.
- You’re comfortable managing multiple priorities at once, and delivering to a high standard in a fast-paced environment.
Line management and development of others.
- You’ve supported someone else’s development directly - through formal line management or informal mentoring - holding check-ins, giving constructive feedback, and helping them grow.
- You’re someone others can turn to when they need guidance, particularly in areas where you have stronger knowledge or experience.
Strategic thinking and problem solving.
- You can think creatively, spot where a system, process or piece of delivery isn’t working, and take the initiative to improve it.
- You respond positively when things don’t go to plan, and can manage both the day-to-day detail and the bigger picture.
Communication and facilitation.
- You have excellent written and verbal communication skills, with good attention to detail.
- You’re confident facilitating workshops and delivering training yourself, and able to help less experienced colleagues build their own confidence in the room.
Relationship building.
- You’re comfortable building relationships with a wide range of people, including partners and volunteers, and representing the organisation in a warm and professional way.
- You’re able to build trusting relationships with young people. You approach others with empathy, warmth and good judgement.
Resilience and a growth mindset.
- You can operate well in uncertainty, learn as you go, and stay motivated through challenges. Adaptability and perseverance are crucial to the success of the young people on our programme, and it’s important that our team models these behaviours too.
We work with a diverse group of young people from underserved communities. We encourage applications from candidates from minoritised ethnic backgrounds, and those who have lived experience relevant to our programme - particularly non-graduates and those from lower socioeconomic backgrounds.
*APPLICATIONS MUST BE SUBMITTED VIA OUR WEBSITE (https://goodworkuk.typeform.com/to/skxgLvos) - APPLICATIONS SUBMITTED ON INDEED WILL BE DISREGARDED*
Job Types: Full-time, Permanent
Pay: £35,880.00 per year
Work Location: Hybrid remote in London W1T 6AD
