NOTE: PLEASE DO NOT APPLY IF YOU ARE AN APPLICANT THAT DOES NOT HAVE THE RIGHT TO WORK IN THE UK. SPONSORSHIP IS NOT POSSIBLE FOR THIS ROLE. THIS IS A OFFICE BASED ROLE , (NO ADJUSTMENT TO WORK FROM HOME)
- To be primary contact to respond and resolve customer enquiries, complaints and order requests in a timely, accurate and professional manner
- Perform follow up calls on customer enquiries, complaints and orders to assure follow-through, completion and satisfaction
- Establish and maintain accurate and timely customer case data for all customer interactions. This includes contacts, orders, service courtesy calls and surveys
- To liaise with other departments within Circom to resolve issues
- To respond sensitively and professionally to all inbound telephone, email and web queries and enquiries regarding any Circom service or other issue
- Input accurate information into Circom systems
- Build and develop effective internal and external relationships
- Recognise trends and identify and implement service/process. improvements/opportunities
- Make outbound courtesy calls to customers ensuring service standards are as they should be
- To be first point of contact for subcontractors assisting with administration and queries
- Motivated and self-driven, and with a desire to provide world class customer care
- Must live within reasonable commuting distance to Circom offices in Coventry
Requirements: Skills, Experience and Qualifications:
- Preferably 1 years' experience within a customer service environment
- Based within reasonable travel distance to the Coventry office
- Knowledge of the Waste Management Industry (preferred but not essential)
- Knowledge of a Customer Information Database and other customer related database knowledge and skills
- Computer literate (Microsoft Office packages, e-mail)
- GCSE level 4 or above in English language or English literature (or equivalent)
- Ability to manage own workload effectively and efficiently.
- Able to communicate effectively in writing, on a 1:1 basis and by phone with a range of people including management, team members, internal and external customers
- Organised, able to plan and prioritise
- Able to problem solve
- Ability to keep to strict deadlines
Summary
As a Customer Experience Specialist, you will be integral in delivering outstanding customer service and support within the waste management sector. Reporting to the Customer Care Director. Your core skills in English communication and phone etiquette will be essential in addressing customer inquiries and resolving issues effectively. Your proficiency in Microsoft Office and Dynamics and data entry will be important.
This is a perfect start for anyone who wants to forge a career in the every growing Environmental and Sustainability sector.
Pay: £24,000.00-£26,655.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Coventry CV6 6LQ: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
