Central Hotel in Norwich is looking for a new Hotel Receptionist/Hotel Housekeeper
FULL TIME | 37.5 hours a week | 20 days holiday per year
SHIFTS: 6.00 am - 2.00 pm and 2.00 pm - 10.00 pm
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Central Hotel in Norwich is a small and charming hotel situated by the riverside.
The Role
We currently have a fantastic opportunity for a full time Hotel Housekeeper/ Hotel Receptionist person to join our established and friendly team at Central Hotel in Norwich. We are looking for an individual who is an excellent all rounder and who can work well as a team and has good interpersonal and customer service skills.
We are open 7 days a week and need a reliable, flexible and conscientious person to cover reception/housekeeping and front of house, including weekends and evenings. Evening shifts will be lone working, so initiative and confidence is important. Hotel Booking System experience is preferred but training can be given for the right applicant. Hospitality/Hotel experience is essential.
Your duties will include, but are not limited to:
Hotel Receptionist
You will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all;
- Answering telephone calls and responding to emails;
- Ensuring the safety of staff and guests - comply with hotel security, fire regulations, food hygiene and all health and safety legislation;
- Maximise room occupancy and use techniques to promote hotel services and facilities;
- Ensure the Hotel Manager is kept fully aware of any relevant feedback from guests and other departments.
Housekeeping
Ensuring high standards of cleanliness are kept at all times;
- Changing bed linen, making beds, cleaning bathrooms, vacuuming, dusting;
- Replenishing tea and coffee supplies/soaps and shampoos within rooms;
- Counting dirty linen and putting away clean linen deliveries;
- Assisting other members of staff as and when required;
- Reporting any damages to the Hotel Manager;
Our ideal Hotel Receptionist/Hotel Housekeeper will:
- Have previous reception experience within the hotel industry (minimum 1 year)
- Have previously used Eviivo software (minimum 1 year)
- Have Plus Level 2 Food Hygiene (highly desirable)
- Be proficient in Excel & Word (essential)
- Be willing to muck in and help out in all areas of the hotel
- Be willing to undertake cleaning duties as and when required
- Be first/last point of contact for guests
- Bring a positive, can-do attitude to everything you do
- Show genuine passion for delivering exceptional customer service
- Excel as a supportive and collaborative team player
- Demonstrate excellent time management and reliability
Hours of work
Full time contract, 37.5 hours a week (plus occasional sickness and holiday cover). SHIFTS: 6.00 am - 2.00 pm and 2.00 pm - 10.00 pm
The days of the week will vary from week to week due to occupancy, but Central Hotel is open 7 days a week so you must be prepared to work at short notice and willing to work Saturdays and Sundays.
Other
If you think you meet the above requirements and are up for a new challenge working for a dedicated and hardworking team, then we would like to hear from you.
Application question(s):
- Are you prepared to work at short notice due to changes in shifts/sickness cover?
- Do you have a Level 2 Food Hygiene Certificate or be willing to train for one?
- Are you proficient in Word and Excel?
- Have you used hotel software before?
- How much notice do you have to give?
- Are you aware that Central Hotel is open 7 days a week and you must be willing to work Saturdays and Sundays and an early morning/late afternoon shifts?
- How many years Hotel Receptionist/Housekeeping experience do you have (a minimum of 1 year's previous Hotel Receptionist experience is required)
- This is a full time contract working 37.5 hours a week. Shifts will be 6.00 am - 2.00 pm and 2.00 pm - 10.00 pm depending on staff shifts. Can you commit to full time?
Language:
- fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
