Overview
We are seeking a dedicated Banking Hub Customer Service Assistant to join our team. This role offers an excellent opportunity for individuals interested in the financial services sector to develop their skills within a dynamic banking environment. The successful candidate will be responsible for providing professional and friendly assistance to customers, ensuring their banking needs are met efficiently and accurately. Prior experience in financial services is advantageous but not essential, as comprehensive training will be provided. This paid position is ideal for proactive individuals who enjoy working with people and have a keen eye for detail.
Duties
- Greet customers warmly and assist with their banking transactions in a courteous manner
- Handle cash and electronic transactions accurately, including deposits, withdrawals, and payments
- Resolve customer queries or direct them to appropriate departments when necessary
- Maintain confidentiality of customer information in compliance with data protection policies
- Support the team in maintaining a tidy and organised service area
- Follow all security procedures to ensure the safety of both customers and staff
Skills
- Basic knowledge of financial services and banking products is preferred
- Strong organisational skills with attention to detail
- Excellent communication skills, both verbal and written
- Basic maths skills to handle transactions accurately
- Friendly, approachable manner with a professional attitude
- Ability to work efficiently under pressure while maintaining high-quality service standards
- Willingness to learn about banking procedures and compliance requirements
This role offers an engaging environment where you can build your career within the financial sector. We value proactive individuals who are eager to develop their skills and contribute positively to our team.
Pay: £12.85 per hour
Benefits:
- Company pension
- Employee discount
Work Location: In person
