Job Description
Do you want to work for a company that is in The Times 26 best very big organisations to work for 2026?
Clive Watkins, part of Countrywide: The Connells Group is looking for an experienced and highly motivated lettings professional to join our friendly, established residential lettings team in Wirral, as a Team Manager.
As a Team Manager, you will play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality service they deserve, throughout their time with us. Therefore, this is an exciting opportunity for an ambitious and driven leader who is experienced in the lettings industry and is passionate about inspiring and developing their team to be the best property professionals, delivering a first-class customer service.
What we can offer you as a Team Manager:
- Basic Salary up to £30k, plus quarterly bonus (depending on experience)
- Be part of the largest UK property services brand with bold transformation plans.
- Join a collaborative team.
- Pension scheme.
- 23 days annual leave, plus an additional day off for your birthday.
- Career progression opportunities.
- Employee Assistance Programme.
- Discount schemes covering retail, entertainment, travel and health.
- Family Friendly Leave including enhanced maternity and paternity leave.
The role of a Team Manager, includes duties such as:
- Overseeing a team of five – seven Property Managers, to ensure productivity, efficiency, and customer retention
- Creating a team environment that is fun and productive where colleagues support each other to achieve individual, team and company goals
- Leading and motivating your team to deliver excellent customer service
- Engaging in and encouraging your team to develop excellent relationships with local branch colleagues
- Overseeing maintenance works, end of tenancy deposits, safety certification and compliance, and having a sound knowledge of housing legislation and regulations
- Overseeing training, development and coaching of your team to get great results
- Monitoring and managing Key Performance Indicators (KPIs)
- Working closely with your Head of Property Management to ensure company objectives are hit
What skills and experience are we looking for:
- Dynamic team player and motivational manager
- Experience within the property industry, ‘ideally’ with a Level 3 qualification in Lettings and Property Management
- Naturally resilient, driven and customer-centric with a can-do attitude
- Proven track record of delivering great customer service
- An articulate communicator with ability to create colleague and customer relationships
- Thorough understanding of lettings industry legislation
- Ability to embrace change and grow with the business
Countrywide, part of Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CC00827
Job Reference: CC00827
