Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOnes national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.
FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Role OverviewThis is a management role with responsibility for the billing team staff members, alsobased in the London office, to manage FluidOnes billing systems and processes acrossall services, ensuring revenue f rom point of order to completion. This includes themonthly production of Invoices f rom two separate billing systems, revenue assurance forsupplier costs and margin and maintaining SLAs on our billing enquiries ticketing queue.
Working within the Commercial Support team to assist and support the Account Managers, throughout the sales cycle in a busy IT service and sales environment. The primary focus of this role will be proactively working and managing renewal quotes as well as performing administrative duties that includes but is not limited to;
Duties & Role Requirements:
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Proactively managing renewal quotes
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Checking contracts and licensing information
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Creating quotes against technical specifications for both hardware and software
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Liaising with Suppliers and Vendors for pricing and availability of products
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Processing Sales Orders and creating Purchase Orders
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Checking on ETAs and Delivery Dates
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Invoicing
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Creating RMAs
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Liaising with other departments within the business
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Working with Account Managers and dealing directly with customers
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Following internal procedures and processes
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Administration
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Looking for improvements
Skills Required
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Confident & Proactive attitude
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Good communication skills
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Good listening skills
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Attention to detail
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Ability to analyse and ask questions
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Follow procedures
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Calm under pressure
Benefits after probationary period
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Subsidised Health and subsidised dental care
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Employee Assistance programme (EAP)
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Life assurance (3 x salary)
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Sodexo Discount Platform
- FluidOne breakfast and refreshments on working days
- Pension contribution- 5% company contribution
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Generous Holiday Entitlement
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One day off for Birthday
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Half price internet connectivity
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Ride2Work scheme
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Department incentives
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Volunteer day scheme
