Vacancy: Operations Manager – M&E
Closing date: Sunday 28 June
Shortlisting: Tuesday 30 June
Proposed Interview date: Wednesday 8 July
Salary: £58,276
About the vacancy:
We’re looking for an experienced Operations Manager – M&E to lead the delivery of safe, compliant and high-quality mechanical and electrical services across our homes. This senior role provides both strategic and operational leadership, ensuring gas and electrical safety compliance while driving performance, value for money and continuous improvement. You’ll lead specialist teams, manage budgets and risk, and work collaboratively across the organisation to deliver excellent, customer-focused services that meet all regulatory requirement
Specifically, in the role you will:
Operational Leadership & Service Delivery
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Lead and manage the operational delivery of all mechanical and electrical services, including gas servicing, heating repairs and installations, electrical testing and remedial programmes, and associated compliance activity.
- Ensure all M&E services are delivered safely, efficiently and in line with statutory, regulatory and organisational requirements.
- Provide visible operational leadership across specialist M&E teams, contractors and sites, ensuring consistent standards and clear accountability.
Responsible Appointed Person for operational management of gas and electrical safety
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Act as the Responsible Appointed Person for gas and electrical safety, under the Electricity at Work Regulations 1989 and Gas Safety (Installation and Use) Regulations 1998.
- Provide leadership and oversight of M&E safety‑critical systems, ensuring appropriate governance, controls, competencies and assurance arrangements are in place to effectively manage risk.
- Maintain oversight of compliance performance and emerging risks, providing clear assurance and escalation to senior leaders and other duty holders, and ensuring robust records and evidence are maintained for audit and regulatory scrutiny.
Governance, Accountability & Reporting
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The Head of Property Services remains the Duty Holder and retains overall accountability for gas and electrical safety.
- The M&E Manager exercises delegated authority for operational compliance and is accountable for the effective discharge of those duties.
- The role holder must operate within agreed policies, budgets and risk appetite, and provide regular assurance reporting.
Performance Management & Workforce Productivity
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Develop and monitor performance metrics across M&E services, including statutory compliance rates, productivity, job completion, right first time outcomes, cost control and customer satisfaction.
- Create a proactive, performance focused culture, using data led insights to identify risks, remove barriers and drive continuous improvement.
- Ensure M&E Team Leaders are supported and challenged to deliver agreed programmes and performance targets at scale and pace.
Financial & Budget Management
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Manage M&E operational budgets, ensuring strong financial control, accurate forecasting and delivery of value for money.
- Oversee expenditure relating to labour, materials, van stock, specialist equipment and external contractors.
- Support commercial decision-making, contract management and resource planning across M&E services to maintain service sustainability.
Quality, Health & Safety & Compliance
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Ensure robust governance and assurance across all M&E activities, including Safe Systems of Work, RAMS, toolbox talks, inspections and incident management.
- Maintain audit readiness for internal and external audits across gas, electrical and health & safety compliance regimes.
- Work closely with Compliance, Assurance and Asset teams to address non‑compliance, embed learning and strengthen regulatory performance.
Customer Experience & Service Improvement
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Embed Hedyn’s customer promise within all M&E operational activity.
- Take ownership of escalated M&E complaints, high-risk service failures and complex technical issues, ensuring timely resolution and learning.
- Lead service improvement initiatives, including performance optimisation, digital enhancements and programme efficiency improvements driven by customer insight.
Line Management, Coaching & Mentoring
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Provide effective leadership and line management to M&E Team Leaders and senior technical colleagues.
- Lead regular 1:1s, appraisals, coaching sessions and performance reviews, setting clear expectations and accountability.
- Build capability within specialist M&E services by identifying skills gaps, succession risks and development opportunities.
Collaboration & Cross Team Working
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Work closely with Repairs & Maintenance, Asset Strategy, Compliance, Housing Management, CX and Finance teams to ensure integrated service delivery.
- Ensure M&E services align with asset investment priorities, decarbonisation plans and wider organisational objectives.
- Promote partnership working internally and externally to support safe, compliant and customer focused outcomes.
(Please refer to the attached recruitment pack for more information.)
Application Process:
We require an application form to be completed for every role.
We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.
Your Hedyn, our comprehensive benefits package:
We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
We are still at the beginning of our journey. Join us to help shape it.
Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.
SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.
At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.
Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.
We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.
