At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Night Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt’s purpose of care.
Key Responsibilities
- Able to act as a manager on duty during night shift ensuring all team members perform the tasks assigned to them.
- Conduct briefing for all Night Shift staff.
- Direct and oversee all operations during the night shift to ensure guest satisfaction and safety.
- Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.
- Check rooms and make sure any special requests are carried out accordingly.
- Ensures the strict control of room keys.
- Ensures that public areas are clean and up to standard.
- Cooperate with the housekeeping department to improve guest service experience.
- Deals with guest complaints and be able to find a solution to it.
- Ensures accurate completion of night audit in a timely manner.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Prepares daily night summary reports.
