Location: Burton upon Trent
Full Time | Monday – Friday | 8am – 4:30pm
We're looking for a friendly, enthusiastic, and customer-focused individual to join our busy team.
This is a varied role where no two days are the same. You'll be supporting customers both on the trade counter and through our online channels, ensuring they receive excellent service from enquiry through to order.
Key Responsibilities
- Serving customers on the trade counter
- Processing customer orders accurately
- Answering incoming telephone calls
- Responding to customer email enquiries
- Preparing and following up customer quotations
- Assisting customers via Live Chat
- Providing product advice and resolving customer queries
- Working closely with colleagues to ensure orders are processed efficiently
What We're Looking For
- Excellent communication and customer service skills
- A friendly, positive, and professional attitude
- Good organisational skills with strong attention to detail
- Ability to multitask in a fast-paced environment
- Confident using computers and learning new systems
- Previous customer service, sales, or trade counter experience is desirable but not essential
- Experience within the steel, fencing, or construction industry would be an advantage, but is not essential
What We Offer
- Full training provided
- Friendly and supportive team environment
- Opportunities to develop and progress within the business
- Competitive salary
- Company benefits
If you enjoy helping customers, thrive in a busy environment, and are looking for a varied role with opportunities to grow, we'd love to hear from you.
Apply today by sending your CV and a brief covering email.
Pay: From £28,000.00 per year
Work Location: In person
