About the Role:
Birmingham is rapidly becoming one of the UK’s most important hubs for digital services and operational innovation, and at Martoccia Digital Services Ltd, we are building a team that reflects that momentum.
We are looking for a Digital Operations Manager who can take ownership of service delivery, streamline internal processes, and ensure smooth day-to-day execution across our digital operations. This is not just a coordination role—you will be responsible for shaping how our services run, improving efficiency, and ensuring an excellent experience for both clients and internal teams.
You will act as the bridge between systems, people, and performance. You are someone who understands how operations, customer experience, and digital tools connect—and you know how to make them work better together.
Why Work With Us?
The Environment:
We are based in Birmingham’s professional business district, offering a modern and structured working environment where clarity, efficiency, and collaboration matter. We value a workplace that is organised, supportive, and focused on getting things done properly.
Operational Impact:
You will not be a small cog in a large machine. You will directly influence how our operations function, where improvements are made, and how services evolve over time.
Modern Working Style:
We operate with a hybrid model, combining in-office collaboration with flexible remote working. We prioritise outcomes over unnecessary processes and trust experienced professionals to manage their responsibilities effectively.
Growth Opportunity:
As the company expands, this role has a clear pathway toward Head of Operations or Senior Leadership positions, depending on performance and interest.
Key Responsibilities:
Operational Oversight:
Manage and coordinate daily digital operations, ensuring smooth service delivery and consistent performance across teams and systems.
Process Improvement:
Identify inefficiencies in workflows and implement practical improvements to increase speed, accuracy, and service quality.
Performance & Reporting:
Monitor KPIs and operational metrics, producing clear reports and insights for leadership decision-making.
Service Delivery Management:
Ensure high standards of customer and client service across all digital touchpoints, handling escalations where needed.
Cross-Team Coordination:
Work closely with internal teams and external partners to ensure alignment and timely execution of operational tasks.
Systems & Tools Management:
Support the use and improvement of digital platforms, CRM systems, and workflow tools to enhance efficiency.
What We Are Looking For:
Experience:
3–6+ years in operations, service delivery, project coordination, or digital operations roles.
Skillset:
Strong organisational ability with a structured, process-driven mindset and the ability to manage multiple priorities effectively.
Communication:
Clear and confident communicator who can work across teams and handle operational discussions professionally.
Technical Familiarity:
Comfortable using digital tools, CRM systems, reporting dashboards, or workflow management platforms.
Mindset:
You are practical, solutions-focused, and calm under pressure. You prefer improving systems rather than working around problems.
Pay: £58,586.00-£74,472.53 per year
Benefits:
- Company pension
- Flexitime
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
- Work from home
Work Location: Hybrid remote in Birmingham B3
