Are you an experienced hospitality leader looking for your next challenge?
Country House Weddings is seeking an exceptional Venue Manager to lead our stunning Bourton Hall venue. This is an exciting opportunity for a passionate, driven and commercially minded manager to take ownership of one of the UK's most prestigious exclusive-use wedding venues.
If you thrive on delivering exceptional customer experiences, leading high-performing teams and driving business success, we'd love to hear from you.
About Us
For over 30 years, Country House Weddings Ltd has been hosting tailor-made weddings and receptions across our collection of magnificent, award-winning venues. As a family-run business, we pride ourselves on delivering outstanding service, beautiful surroundings and unforgettable wedding experiences.
Bourton Hall is our luxurious Warwickshire wedding venue, nestled in the heart of Shakespeare Country. Surrounded by twelve acres of gardens, woodland and parkland, this striking Italianate mansion and former Catholic chapel provide an exclusive setting for beautiful weddings and events.
The Role
As Venue Manager, you will be fully responsible for the successful day-to-day operation of the venue, ensuring exceptional service standards, commercial performance and memorable guest experiences.
You will lead from the front, supporting and developing your team whilst maintaining the highest operational standards across all areas of the business.
This role requires a hands-on manager who is equally comfortable engaging with guests, leading a team, managing budgets and ensuring the smooth delivery of weddings and events.
Key Responsibilities
- Lead, motivate and develop the venue team to deliver exceptional guest experiences.
- Ensure the venue achieves agreed financial, operational and guest satisfaction targets.
- Take responsibility for monthly, quarterly and annual venue performance against budget.
- Oversee the smooth delivery of weddings, events and venue operations, maintaining the highest standards at all times.
- Act as an ambassador for Country House Weddings, ensuring guests receive outstanding service throughout their journey.
- Manage guest feedback, complaints and service recovery professionally and effectively.
- Monitor venue KPIs and implement improvements to drive performance and efficiency.
- Support the recruitment, training, development and retention of venue team members.
- Be responsible for the up-selling of accommodation and other revenue opportunities to maximise venue performance.
- Ensure contracted bar and waiting teams achieve required performance levels and standards.
- Act as Personal Wedding Manager for a minimum of 12 weddings per annum, subject to venue requirements.
- Ensure full compliance with Health & Safety legislation, including risk assessments, fire safety, security and manual handling procedures.
- Maintain all licensing requirements and venue compliance standards.
About You
The successful candidate will have:
- Proven management experience within hospitality, weddings, events or hotel operations.
- Strong leadership skills with experience managing and developing teams.
- A hands-on approach and the ability to lead by example.
- Excellent customer service and guest relations skills.
- Strong commercial awareness and experience working to budgets and performance targets.
- Outstanding communication, organisation and problem-solving abilities.
- The ability to remain calm and effective in a fast-paced environment.
- A passion for delivering exceptional guest experiences.
- A Personal Licence Holder qualification (or willingness to obtain this training).
What We Offer
- Salary of £40,000 per annum
- Up to £4,800 annual performance bonus
- Company events
- Referral programme
- On-site parking
- Opportunity to join an established and growing family-run business
- Career development within a successful wedding venue group
Location
Bourton Hall, Rugby CV23 9QZ
Candidates must be able to reliably commute or relocate before starting work.
Experience
Hospitality Management: 5 years preferred
Job Type: Full-time
Work Location: In person
If you're a passionate hospitality leader looking to make your mark at one of the UK's premier wedding venues, we'd love to hear from you. Apply today.
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
- Company events
- On-site parking
- Referral programme
Ability to commute/relocate:
- Rugby CV23 9QZ: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 5 years (preferred)
Work Location: In person
