Company Overview
The Glenmoriston Town House Inverness is a renowned luxury boutique hotel located in the heart of the city, offering exceptional service and stylish accommodations. Committed to providing memorable experiences, we celebrate Scottish hospitality and elegance.
Summary
We are seeking a dedicated Hotel Receptionist to join our team at The Glenmoriston Town House Inverness in Inverness. In this role, you will be the first point of contact for our guests, ensuring their stay is comfortable and memorable. Your contribution will help uphold our reputation for service excellence.
Responsibilities
- Greet and welcome guests warmly upon arrival.
- Manage guest check-in and check-out procedures efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate reservation records and assist with booking modifications.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Answer phone calls professionally, demonstrating excellent phone etiquette.
- Support multilingual guests with language assistance as needed.
- Uphold high standards of hospitality and guest service throughout all interactions.
- Qualifications
- Proven experience in hotel reception or front desk roles.
- Excellent communication skills in English; multilingual abilities are a plus.
- Strong organizational skills and attention to detail.
- Friendly, professional demeanor with a passion for hospitality.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Knowledge of reservation systems and hotel management software.
- Flexibility to work various shifts as required.
- A positive attitude and commitment to delivering outstanding guest experiences.
- Call-To-Action
If you are passionate about creating exceptional guest experiences and want to be part of a prestigious hotel that values elegance and service, we invite you to apply now. Join us at The Glenmoriston Town House Inverness and help craft unforgettable moments for our guests.
Pay: £24,420.00-£35,084.08 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
