Customer Service & Transport Co-ordinator
Location: Exorna, Coleraine
Employment: Full-time, permanent
Exorna is seeking an organised and dependable Customer Service & Transport Co-ordinator to manage customer orders and co-ordinate our delivery schedule.
This is a varied role connecting our customers, manufacturing operations, despatch teams and drivers.
Key responsibilities
- Plan and schedule customer deliveries in line with manufacturing lead times and customer requirements.
- Co-ordinate a fleet of five delivery vehicles, ranging from 3.5-tonne panel vans to a 44-tonne articulated lorry.
- Schedule loads and routes to maximise vehicle capacity and delivery efficiency.
- Work directly with the manufacturing and despatch teams to ensure orders are ready for loading.
- Communicate daily schedules and delivery information to drivers.
- Monitor deliveries and respond quickly to delays, changes or customer queries.
- Contact customers by telephone and email to arrange and confirm deliveries.
- Receive customer orders and accurately enter them into our computerised ordering system.
- Maintain accurate customer, order and delivery records.
- Provide customers with updates on order progress and expected delivery dates.
- Help resolve order, delivery and customer service issues professionally.
The ideal candidate
- Highly organised and able to manage several priorities at once.
- Confident communicating with customers, drivers and internal teams.
- Comfortable working in a busy manufacturing and logistics environment.
- Strong telephone and email communication skills.
- Good general computer skills with accurate data-entry ability.
- Able to make practical decisions and respond calmly when schedules change.
- Previous experience in transport planning, logistics, customer service or order processing would be beneficial.
- Knowledge of vehicle capacities, delivery routing and drivers’ hours would be advantageous.
What we offer
- A permanent, full-time position within an established Northern Ireland manufacturer.
- A varied role with responsibility across customer service, order processing and transport planning.
- The opportunity to work closely with our manufacturing, despatch and delivery teams.
- Competitive salary based on experience.
To apply, please send your CV along with a brief introduction outlining your relevant experience.
Pay: From £29,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
Work Location: In person
