Miller Street Surgery is looking to recruit an enthusiastic, hard-working and motivated GP Administrator to join our dedicated team. We are open to hiring on a permanent basis subject to satisfactory performance.
Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
About us
Miller Street Surgery is a busy, friendly GP Surgery serving approximately 6,000 patients.
The practice team is made up of 3 GP Partners and 1 Salaried GP. We also have a clinical support team made up of a Physician Associate, Practice Nurses, and an Assistant Pracitioner. We also have additional support staff through our PCN, including Clinical Pharmacists, a First Contact Physiotherapist, a Social Prescriber, Care-Coordinators, Paramedics and Mental Health Practitioners.
Our admin team has a mixture of full-time and part-time staff, including Administrators, Senior Admin, Data-Quality Coordinator, Office Manager and a Practice Manager.
Please check our website for further information www.millerstreetsurgery.nhs.uk
Job description
JOB PURPOSE:
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
MAIN DUTIES AND RESPONSIBILITIES
1. Greet patients and visitors to the practice.
2. Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
3. Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
4. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols.
5. Ensure computerised appointment system is up-to-date.
6. Respond and/or redirect all patient and visitor requests accordingly.
7. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures and protocols are followed and completed.
8. Set-up of new patients onto the computer system.
9. Advise patients of relevant charges for private services, accept payment and issue receipts for same.
10. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
11. Ensure correspondence, reports, results etc. are filed electronically and accurately in patient record.
12. Ensure reception and waiting areas are kept neat and tidy
13. Re-stocking of information leaflets as appropriate
14. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
15. Undertake administration tasks as allocated on rota.
16. Ensure up-to-date maintenance of both computerised and manual filing systems this includes, but not limited to, patient notes, read-coding, scanning, summarising.
17. Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.
18. Amalgamation of new patient records.
19. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
20. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Qualifications
Essential
- GCSEs or equivalent in Maths & English Grade C/4 or above
Desirable
Experience
Essential
- Excellent Communication
- Strong IT skills
- Good level of literacy and numeracy
- Ability to work to high standards in admin
- Proactive and methodical approach to tasks
- Good team player
- Ability to remain calm under pressure
- Ability to work flexible hours
Desirable
- Working knowledge of EMIS or an equivalent clinical system
- Minimum of 3 years admin experience
Work Remotely
Pay: £24,896.56 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Are you able to work shifts that will cover 8am-4pm and 10:30am-6:30pm?
Work Location: In person
