Overview
About Us
Affordable Waste Management is a leading B2B waste broker with a simple mission: “We take the worry out of waste.” Established in 2020, we are one of the fastest-growing companies in our sector. We work from a relaxed, friendly, and modern office in the heart of Team Valley, investing in top-tier technology to empower you to perform at your absolute best.
PRIDE – Our Core Values
We look for individuals who embody Professionalism, Reliability, Integrity, Dynamism, and Expertise. For this role, we need a Dynamic problem-solver who can use their Expertise to provide solutions that keep our customers coming back
The Role
We have an exciting opportunity for a Training & Quality Manager to join our growing team in Team Valley, Gateshead. This is a pivotal leadership role responsible for designing, delivering, and managing all training and quality assurance activity across the business.
You will work closely with operational, customer service, and compliance teams to ensure our people have the skills, knowledge, and behaviours to deliver an outstanding service — and you will champion a culture of continuous improvement at every level
Key Responsibilities
Design, develop, and deliver engaging training programmes covering induction, refresher, compliance, and specialist topics.
Manage and embed quality assurance processes across all customer-facing and operational functions. Conduct call and process audits, providing structured feedback and improvement plans.
Lead root cause analysis on complaints and service failures, ensuring corrective actions are embedded. Provide one-to-one coaching and development support to team leaders and frontline staff.
Maintain a training needs analysis (TNA) and skills matrix for all departments. Ensure all training content aligns with current waste legislation, Health & Safety requirements, and company policy.
Manage external training providers, accredited qualifications, and e-learning platforms.
Produce regular reports on training completion, quality scores, and performance trends for senior leadership
Required Experience
Proven experience in a Training Manager, L&D Manager, or Quality Manager role — ideally within waste, utilities, logistics, or a similarly regulated industry.
Strong track record of designing and delivering training that drives measurable behavioural change.
Experience
Demonstrated ability to coach, influence, and develop people at all levels of the business.
Analytical mindset with the ability to interpret performance data and translate it into action.
Proficient in Microsoft Office and experienced with LMS platforms and e-learning authoring tools
What We're Looking For
✓ Confident communicator — clear, empathetic, and able to engage at every level.
✓ Resilient and proactive, with a genuine passion for developing people and raising standards.
✓ Highly organised with strong attention to detail and the ability to manage multiple priorities.
✓ Flexible and adaptable in a fast-paced, changing environment.
Start Date: October
Job Type: Full-time
Benefits:
Company events
Company pension
Free parkin
On-site parking
Experience:
1-2 years in a similar role.
Pay: Up to £46,000.00 per year
Work Location: In person
